Retail - Client Relationship Manager - Ontario

Retail - Client Relationship Manager (CRM)

Level: Associate Director

Location: Ontario, Canada (must be local or willing to relocate)

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, redefining clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 200 and is consistently listed among the most admired companies in the world. Cognizant’s Cognizant’s Retail, Consumer Goods, Travel and Hospitality business unit is among our highest growth businesses and a critical part of Cognizant’s business strategy. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Overview

Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, handling the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to improve backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, eye for business, leadership skills and motivated attitude to perform well.

Key Responsibilities

• Build trusted relationships with client collaborators.
• Understand the client’s business, needs, and the business objectives.
• Work with clients to define their problems and co-create solutions.
• Drive RFPs / proactive bids with regards to renewals, extensions and expansion
• Track of industry trends relevant to client business and bring forth proactive ideas and solutions.
• Serve as the day-to-day point of contact for the clients.
• Responsible for backlog growth including renewals and extensions of current engagements.
• Lead the onsite project teams and ensure they understand the client environment.

Measures

A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue and margin.

Required Qualifications

• Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
• Experience handling Client P&L of $15 + Million dollars including reporting and metric assessment for the account.
• Deep experience in the Retail or Consumer Goods Industries.

Preferred Qualifications

• MS or MBA degree preferred.
• Strong background in a project environment and application development.
• Proven track record in new business development efforts and to lead and manage multiple tasks in a dynamic environment.
• Must be detail oriented and able to manage and maintain all facets of complex assignments.
• Proven problem-solving abilities with the skills to identify strategic solutions to business problems with enterprise-wide implications.
• Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences.

Location:

Candidates should be located in Ontario and be open to travel as needed.

Diversity

Our strength is built on our ability to work together. Our diverse group of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true teamwork.

If you’re comfortable with ambiguity, motivated by change, and excel through autonomy, we’d love to hear from you.

Why Choose Cognizant?

It takes a lot to succeed in today’s fast-paced market, and Cognizant Digital Business has become a leader in the industry. We love big ideas and even bigger ambitions! We stand out because we put human experiences at the core.

We help clients engage customers by envisioning and building innovative products and services. But we don’t stop there. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.

Along with a competitive salary and bonus plan, Cognizant offers a generous and comprehensive benefits package.

#LI-JH2