Senior Business Analyst - ServiceNow

The Role:
Thirdera – A Cognizant Company is seeking Senior Business Process Consultant with specialization in ServiceNow to join our dynamic team. The ideal candidate will have expertise in Business Analysis and Planning as well as hands-on experience with ServiceNow. This role involves collaborating with various stakeholders to drive business solutions and improvements ensuring alignment with company goals and objectives. This is a critical role in guiding clients and teams towards successful process optimization through the implementation of best practices.

In this role you can expect to:

• Facilitate workshops and meetings with stakeholders to gather and document business requirements.
• Document current ("as-is") processes, and design optimized ("to-be") processes.
• Be an ITIL or other best practice process expertise in one or more areas. Provides process definition guidance and best practices.
• Translate business requirements into functional specifications and user stories for implementation.
• Work closely with stakeholders to understand business needs, align solutions with organizational goals, and ensure successful adoption.
• Recommend solutions that satisfy the business needs based on experience and the knowledge of ServiceNow capabilities.
• Ensure solutions comply with organizational policies and regulatory requirements.
• Execute root cause analysis during problematic situations to detect corrective and preventive actions.
• Assess the risks of various solutions and effectively communicate every scenario to the customer.
• Act as a point of contact between the client and the technical team regarding requirements and process-related concerns.
• Coordinate with development teams to ensure solutions are implemented as per requirements.
• Conduct user training sessions and create user manuals for new systems or processes.
• Support testing activities, including User Acceptance Testing (UAT), to ensure the solution meets requirements and functions as expected
• Assist in managing organizational change by providing training, documentation, and support to end-users.
• Identify opportunities for ongoing process optimization and recommending enhancements to maximize the value of ServiceNow.
• Provide guidance and best practices to teams and stakeholders to ensure effective use of the platform.

To apply for this role, your soft skills, expertise and experience should include:

Experience:

• Process Design experience
• Requirements Management experience
• Hands-on experience with multiple ServiceNow modules and end-to-end implementations.
• Familiar with Agile Methodology
• ITIL v3 or 4
• Desirable : ServiceNow CSA, Certified Process Design Engineer, Six Sigma , Agile, Prosci , TOGAF

Soft Skills:

• Leadership: Ability to guide teams, mentor junior consultants, and drive projects to successful completion.
• Communication: Strong verbal and written skills to articulate complex ideas clearly to diverse stakeholders.
• Collaboration: Proficiency in working with cross-functional teams and fostering a cooperative environment.
• Problem-Solving: Analytical thinking to identify challenges and develop innovative solutions.
• Adaptability: Flexibility to navigate changing requirements and environments.
• Empathy: Understanding client needs and building trust-based relationships.
• Conflict Resolution: Diplomacy in addressing disagreements and finding mutually beneficial solutions.
• Time Management: Prioritizing tasks effectively to meet deadlines in a dynamic setting.

Benefits

Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.

We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:

• You can pursue innovative career tracks and opportunities here
• You can enhance your professional development through education and dedicated training
• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

Please get in touch with our Cognizant team today to apply and register your interest in this full-time position. We're looking forward to meeting you.

At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

La comunidad de Cognizant:

Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.

• Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
• No solo soñamos con una mejor manera, sino que la hacemos realidad.
• Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
• Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.

Sobre nosotros:
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos comerciales, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único basado en la industria ayuda a los clientes a visualizar, construir y ejecutar negocios más innovadores y eficientes. Con sede en los Estados Unidos, Cognizant (miembro del NASDAQ-100 y uno de los Mejores Empleadores Mundiales de Forbes 2024) figura constantemente entre las empresas más admiradas del mundo. Descubre cómo Cognizant ayuda a los clientes a liderar con lo digital en nuestro sitio

Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.

Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.

Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable. 

Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.

Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.