We are seeking a highly skilled and detail-oriented QA Lead/Manager with expertise in IVR testing to join our QEA team. The ideal candidate will have good experience in designing and executing test plans, scripts, and scenarios to ensure the functionality, reliability, and performance of IVR systems.
About Cognizant’s QEA Practice:
We are the largest Quality Assurance Practice Globally servicing 800+ Clients including 50+ clients in the Fortune 100. We bring industry-leading vision and expertise to help with the Quality Engineering transformation journey for our reputed clients. We provide Next Gen QA offerings like System Modernization assurance, Business Process Assurance, Quality Engineering, Cloud Platform Assurance, Customer Experience Assurance and Robotic Test Automation. We have been ranked #1 for Market Impact by Everest Group four times in a row and ranked #1 for completeness of vision, test advisory and Digital Business Assurance in Gartner Magic Quadrant!
In this role, you will:
- Work on Cyara Automation to conduct client-specific IVR requirements and configurations..
- Develop, execute, and manage comprehensive test plans to ensure the functionality, reliability, and performance of IVR systems.
- Analyze IVR call flows and user interactions to identify errors, discrepancies, and areas for improvement.
- Create and maintain detailed documentation for all test cases, test results, issues, and resolutions.
- Develop comprehensive QA documentation, including test plans, test scripts, and user guides, for internal and external reference.
- Collaborate with technical teams to ensure seamless integration and performance of IVR systems with other business-critical platforms.
- Communicate effectively with cross-functional teams to align on project requirements, timelines, and deliverables.
What you’ll need to succeed (required skills):
- Overall 12-16 years of software QA testing experience with a focus on IVR testing projects.
- Must have 5+ years of strong background in IVR testing (IVR Concepts/Call Flow), with experience in test design, execution, and reporting.
- Technically, Cyara Certified with both hands-on and guiding experience.
- Ability to drive E2E Testing discussions on IVR across all channels.
- Solid understanding of contact center flows and IVR systems.
- Strong experience with test planning, test strategy, test estimation and test management.
- Strong communication skills for client meetings and walkthroughs.
- Proficient with QE processes and agile methodology.
- Ability to strike a balance in multi-vendor programs and drive offshore/onshore models.
What will help you stand out (preferred skills):
- Should have Insurance domain experience.
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Working arrangements:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client office in Toronto location. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various well-being programs.
Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
La comunidad de Cognizant:
Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.
- Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
- No solo soñamos con una mejor manera, sino que la hacemos realidad.
- Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.
Sobre nosotros:
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos comerciales, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único basado en la industria ayuda a los clientes a visualizar, construir y ejecutar negocios más innovadores y eficientes. Con sede en los Estados Unidos, Cognizant (miembro del NASDAQ-100 y uno de los Mejores Empleadores Mundiales de Forbes 2024) figura constantemente entre las empresas más admiradas del mundo. Descubre cómo Cognizant ayuda a los clientes a liderar con lo digital en nuestro sitio
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.