Job responsibilities
We are seeking a highly skilled Technical Lead with 4 to 8 years of experience in Field Services. The ideal candidate will have a strong technical background and excellent problem-solving skills. This role requires working from the office during day shifts with no travel required. Proficiency in English is essential.
Responsibilities
Position responsibilities
- Work with team members within IT Infrastructure IT Service Delivery and IT System Delivery
- Provide support in Infrastructure incidents changes escalations Topdesk
- Deploy hardware and software servers network equipment cloud instances services
- Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity
- Have a role in IT infrastructural projects Life Cycle Management Integration and Business projects
- Set-up and maintain the IT Documentation & Monitoring
- Create SOP Knowledge articles for known issue-resolution
- User onboarding offboarding
- Meeting room set up onsite for events
- Work with local vendors
Education
- Bachelor s degree or at least 3 years of relevant working experience as Field Services Engineer
General Skills
- Prior experience of Deskside Engineering or Field Services.
- You have a good command of the English language both spoken and written.
- You are in possession of a driving license.
- Flexibility to travel within Hub and spoke sites required. It might also involve limited travel within the region. Hub is classified as base location and sites in vicinity will be spoke.
- You know how to determine the right priorities and are solution oriented.
- Available for Off-business hours support during critical outages. On call Rotation Schedule
Required Technical Skills
- Knowledge and support experience with Windows iOS devices.
- Knowledge and support experience with handheld devices like- RF Guns Bar code scanners label printers etc.
- Experience with Windows Server solutions roles
- Experience in imaging and troubleshooting computers configuring mobile devices.
- Experience with Microsoft 365 Exchange Intune and troubleshooting application errors.
- Experience in Windows upgrades
- Experience with network printer troubleshooting
- Knowledge of Network equipment Switches Routers Access Points Servers etc.
Good to have
- Knowledge of experience with Cisco Meraki Devices
- Knowledge of experience with Amazon Web Services AWS
- Knowledge of ITIL
- Hands-on experience on patching through SCCM.
- Experience of Service Now ticketing tool.
- Prior Logistics experience
- Lead the technical team in delivering high-quality field services solutions.
- Oversee the implementation and maintenance of technical systems and infrastructure.
- Provide technical guidance and support to team members to ensure project success.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Ensure compliance with industry standards and best practices in all technical operations.
- Develop and maintain technical documentation for all field services projects.
- Conduct regular performance reviews and provide feedback to team members.
- Monitor project progress and ensure timely delivery of technical solutions.
- Evaluate and recommend new technologies to improve field services operations.
- Train and mentor junior team members to enhance their technical skills.
- Communicate effectively with clients to understand their technical requirements.
- Ensure the security and integrity of all technical systems and data.
- Contribute to the continuous improvement of field services processes and methodologies.
Qualifications
- Possess a strong technical background with experience in field services.
- Demonstrate excellent problem-solving and analytical skills.
- Exhibit proficiency in English both written and spoken.
- Have a proven track record of leading technical teams successfully.
- Show ability to work effectively in a fast-paced office environment.
- Display strong communication and interpersonal skills.
- Hold a relevant technical certification such as CompTIA Field Service Technician or equivalent.
Certifications Required
CompTIA Field Service Technician or equivalent certification.
La comunidad de Cognizant:
Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.
- Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
- No solo soñamos con una mejor manera, sino que la hacemos realidad.
- Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.
Sobre nosotros:
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos comerciales, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único basado en la industria ayuda a los clientes a visualizar, construir y ejecutar negocios más innovadores y eficientes. Con sede en los Estados Unidos, Cognizant (miembro del NASDAQ-100 y uno de los Mejores Empleadores Mundiales de Forbes 2024) figura constantemente entre las empresas más admiradas del mundo. Descubre cómo Cognizant ayuda a los clientes a liderar con lo digital en nuestro sitio
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.