What makes Cognizant unique?
Our strength is our people, and our ability to work together. We pride ourselves on the talent we are able to attract to our organization. We not only hire the best but continuously strive to provide our associates with opportunities to work with innovative solutions and technologies, with best-in-class clients across the globe. Our diverse group of backgrounds offer different perspectives and new ways of thinking! At Cognizant, we believe those who challenge the way they work today will be responsible for the way tomorrow!
Role: Salesforce Technical Architect/Lead
Location: Remote
Job Summary:
The Business Analyst (BA) is primarily responsible for researching, analyzing, defining, designing, configuring, documenting, and testing detailed business requirements within Quote to Cash (Q2C) based implementations. This role provides implementation support for key business application goals.
Roles and responsibilities:
• Identifying and driving end-user requirements
• Facilitating communication within internal teams
• Working closely with clients to define application metrics, reports, dashboards, data mapping, and other integration requirements
• Research and Analysis: Conducts research and data collection to understand clients or potential clients. Interviews employees, management teams, and other stakeholders to assess issues.
• Communication: Creates clear, concise, and complete functional specifications and required documents detailing system requirements.
• Documentation: Gathers, creates, and documents current and future business process flows for all assigned client projects.
Key Experience
Demonstrates success and experience in the following areas:
• Mid-Level BA: Proven experience within IT delivery projects and/or cloud-based implementations in a BA role.
• Senior-Level BA: Strong proven experience with IT delivery projects, significant experience with solution implementation/integration projects, Quote to Cash (Q2C) experience, and expertise in reviewing assigned business processes from.
Additional Qualifications:
- Proven abilities in client-facing roles developing Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
- Excellent verbal and written communication skills with strong requirements-gathering abilities.
- Customer-centric attitude—committed to the client and able to consult and negotiate when necessary.
Preferred Knowledge and Skills
- Client Relationship Management: Builds and maintains key customer relationships; energized by delivering projects and value to clients.
- Project Management: Establishes systematic courses of action for self or others to ensure successful project completion.
- Time Management: Sets priorities, goals, and timetables to manage time efficiently and maximize productivity.
- Decision-Making: Firm and decisive—willing to make difficult or unpopular decisions when necessary.
- Cloud-Based Implementation Experience:
- Experience working with multiple cloud software solutions
- SaaS software
- Q2C platforms including CPQ, CLM, CRM, Billing, or ERP enterprise implementations
- e-Business, SaaS applications, or cloud-based transformations/integrations
Relevant Technologies
Experience with the following technologies is preferred (but not required):
- CPQ & CLM Solutions: Salesforce CPQ, Salesforce Billing, Apttus CPQ, Apttus CLM, Gotransverse TRACT, Spring CM CLM, Conga CLM
- Billing & CRM Platforms: Xactly SPM solutions, Aria billing platform, Salesforce Communities, CloudCraze Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Zuora
- ERP & SaaS Solutions: Oracle Big Machines, Calidus Cloud Solutions, Netsuite, Mulesoft, and other SaaS/Cloud Q2C-related solutions
Education
- 4-year degree in a technical or business-related field preferred.
- Understanding of the Quote to Cash (Q2C) process (CPQ, Order Management, Billing, and CRM) is a plus.
Applications will be accepted until June 2, 2025.
The annual salary for this position is between $112,500 – $132,000 depending on experience and other qualifications of the successful candidate.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
La comunidad de Cognizant:
Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.
- Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
- No solo soñamos con una mejor manera, sino que la hacemos realidad.
- Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.
Sobre nosotros:
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos comerciales, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único basado en la industria ayuda a los clientes a visualizar, construir y ejecutar negocios más innovadores y eficientes. Con sede en los Estados Unidos, Cognizant (miembro del NASDAQ-100 y uno de los Mejores Empleadores Mundiales de Forbes 2024) figura constantemente entre las empresas más admiradas del mundo. Descubre cómo Cognizant ayuda a los clientes a liderar con lo digital en nuestro sitio
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.