About the role
As a Sales Operations Lead you will make an impact by leading and inspiring our team ensuring operational excellence and continuous growth in a fast-paced digital advertising environment. You will be a valued member of the IOA team and work collaboratively with team leads, sales associates and the client.
In this role, you will:
- Lead and Develop Sales Teams: Coach and mentor Sales Team Leads and Sellers, identify development opportunities, and manage performance through structured feedback and improvement plans.
- Drive Operational Excellence: Own and track key metrics (Outbound Effort, CSAT, Sales KPIs), execute action plans, and deliver comprehensive reporting (WBR, MBR, QBR) and Root Cause Analyses.
- Manage Talent Lifecycle: Oversee hiring in collaboration with Talent Acquisition, implement reward and disciplinary programs, and handle deboarding processes.
- Consult and Optimize Campaigns: Provide strategic, data-driven advice to SMBs on digital advertising, optimize campaigns, and promote additional Google products to maximize ROI.
- Influence and Collaborate: Act as the main program contact, influence stakeholders, and contribute to sales targets in a fast-paced, goal-oriented environment.
Work model: We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in city, state. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
· Very strong organizational skills and extensive experience with customer support teams and metrics.
· Proficient comprehension of Google tools (spreadsheets, docs, slides, etc.).
· C1/C2 Advanced level of English.
· In-depth knowledge of Google Ads (Search, Video, Display, Apps, etc.).
· A true flexible and proactive team player with a positive attitude, experienced in motivating teams and resolving challenges.
These will help you stand out
· 2-5 years of experience in a management sales role.
· Proven experience in advertising sales, media account management, successful client engagement, and consistent business growth.
· Experience working against assigned quotas with a strong desire to exceed sales targets or sales KPIs.
· Experience performing coaching and utilizing registration tools.
· Experience working with CRM systems.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Benefits:
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- Opportunity to work for leading global companies.
- Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.
La comunidad de Cognizant:
Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.
- Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
- No solo soñamos con una mejor manera, sino que la hacemos realidad.
- Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.
Sobre nosotros:
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos comerciales, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único basado en la industria ayuda a los clientes a visualizar, construir y ejecutar negocios más innovadores y eficientes. Con sede en los Estados Unidos, Cognizant (miembro del NASDAQ-100 y uno de los Mejores Empleadores Mundiales de Forbes 2024) figura constantemente entre las empresas más admiradas del mundo. Descubre cómo Cognizant ayuda a los clientes a liderar con lo digital en nuestro sitio
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.