Job Title: Content Reviewer – English Australian Accent
Location : Malaysia
As a Content Review Associate on the world's most loved video-sharing website, you will provide dynamic service and support in relation to the productivity and compliance requirements of our clients. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. Projects where Cognizant would position you, will allow you to develop as a specialist decision maker on topics that will be very pertinent global issues around social values, free speech and health and safety.
Social media regulation, Online free speech, Internal controls, Support for vulnerable sections of the society, EU policy making, Business process efficiency, project management, Quality improvement – These are some of the qualities and areas of interest we are looking for in our prospective team members
Required language (must have proficiency in reading, writing and speaking ): English with Australian Accent
Day-to-day responsibilities may include, but are not limited to:
● Understand and remain up-to-date with client’s policies and guidelines
● Review user reports regarding website content
● Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
● Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
● Serve as an advocate for the user community
● Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
● Review the reported content within agreed turnaround times and standards of quality
● Recognize trends and patterns, and escalate issues outside policy
● Fulfill base productivity and quality requirements of the client
● Respond to user inquiries with high quality, speed, empathy, and accuracy
● Gather, analyze, and utilize relevant data to develop ways to improve overall user experience
● Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
● Identify inefficiencies in workflows and suggest solutions
● Review of sensitive content sometimes involving graphic or disturbing subject matter
Qualifications
Required Qualifications:
● 0 to 2 years of professional work experience in a related field.
● High School Diploma
● Fluency in English
Basic Qualifications
● Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive
Preferred Skills / Experience:
● Experience with confidential information collection and management
● Experience within a business process outsourcing environment or comparable service environment
Professional Skills Requirements
● Well developed logic based decision making and ability to triage and escalate borderline cases
● Excellent communication (verbal and written), facilitation and interpersonal skills
● Passion for corporate mission and ensuring a world class user support experience
● Quick learner and adaptable to learn new processes, concepts, and skills
● Excellent organizational and time management skills
● Results-oriented, self-directed, and inquisitive
● Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
● A reliable, proactive approach to entrusted tasks
● Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities
● Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team oriented environment
● Passion for social media. Conversant with channels that provide on demand Video
● Neutral mindset to alternative video content that needs classification
● Must have some inclination/ viewpoint towards any/some of the following :
o Social media regulation
o Online free speech
o Govt regulated Internet controls
o Support for vulnerable sections of the society
o EU policy making
o Business process efficiency
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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La comunidad de Cognizant:
Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.
- Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
- No solo soñamos con una mejor manera, sino que la hacemos realidad.
- Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.
Sobre nosotros:
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos comerciales, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único basado en la industria ayuda a los clientes a visualizar, construir y ejecutar negocios más innovadores y eficientes. Con sede en los Estados Unidos, Cognizant (miembro del NASDAQ-100 y uno de los Mejores Empleadores Mundiales de Forbes 2024) figura constantemente entre las empresas más admiradas del mundo. Descubre cómo Cognizant ayuda a los clientes a liderar con lo digital en nuestro sitio
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.