About the Role
Resource should have good knowledge as a scrum Master. Additonal Genesys Clound and Genesys On-Premise IVR testing using Cyara Automation Tool IVR manual testing Agent/routing testing Knowledge on WDE helps. Good to have knowledge on GAX Chat Dialer and callback testing and maintain quality of deliverables Ability to work in a high-pressure deadline-driven environment Outstanding leadership skills and ability to delegate responsibilities effectively and Exceptional communication.
In this role, you will:
- Design and implement scalable and efficient architectures using Genesys Cloud technologies to meet business needs.
- Collaborate with cross-functional teams to ensure seamless integration of Genesys Cloud solutions within existing systems.
- Develop and maintain Genesys Cloud Scripts to automate processes and enhance system functionality.
- Utilize Genesys Cloud WFM to optimize workforce management and improve operational efficiency.
- Implement Genesys Cloud Outbound solutions to enhance customer engagement and communication strategies.
- Integrate Genesys Cloud APIs to enable seamless data exchange and improve system interoperability.
- Oversee the deployment and configuration of Genesys Cloud Architect to ensure optimal performance and reliability.
- Provide technical guidance and support to team members and stakeholders to ensure successful project delivery.
- Analyze and resolve complex technical issues related to Genesys Cloud implementations to minimize downtime and disruptions.
- Stay updated with the latest industry trends and advancements in Genesys Cloud technologies to drive innovation.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications and solutions.
- Ensure compliance with industry standards and best practices in all Genesys Cloud implementations.
- Contribute to the continuous improvement of processes and methodologies to enhance project outcomes.
What you need to have:
- Possess strong expertise in Genesys Cloud Scripts WFM Outbound APIs and Architect.
- Demonstrate a solid understanding of the Payer domain and its specific requirements.
- Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Show proficiency in designing and implementing cloud-based solutions.
- Have experience working in a hybrid work model with effective communication and collaboration skills.
- Display a commitment to staying updated with the latest technologies and industry trends.
- Demonstrate the ability to work independently and as part of a team to achieve project goals
Applications will be accepted until July 31st, 2025.
Salary and Other Compensation
The annual salary for this position is between $100,000 - $125,000 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
La comunidad de Cognizant:
Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.
- Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
- No solo soñamos con una mejor manera, sino que la hacemos realidad.
- Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.
Sobre nosotros:
Cognizant es una de las principales empresas de servicios profesionales del mundo, transformando los modelos comerciales, operativos y tecnológicos de los clientes para la era digital. Nuestro enfoque consultivo único basado en la industria ayuda a los clientes a visualizar, construir y ejecutar negocios más innovadores y eficientes. Con sede en los Estados Unidos, Cognizant (miembro del NASDAQ-100 y uno de los Mejores Empleadores Mundiales de Forbes 2024) figura constantemente entre las empresas más admiradas del mundo. Descubre cómo Cognizant ayuda a los clientes a liderar con lo digital en nuestro sitio
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.