About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of experts dedicated to helping clients reimagine their business. We deliver innovative solutions that improve enterprise service delivery, operational stability, and customer experience.
About the Role
As a Business Analyst – Production Support & Operational Readiness, you will support enterprise platforms by ensuring stable production operations, strong governance, and effective user adoption. You will act as a bridge between business, technology, and vendors to improve operational efficiency and delivery outcomes.
In this Role, You Will
· Lead production support governance including ticket intake, triage, prioritization, and escalation.
· Define and maintain support procedures, SLAs, and reporting frameworks.
· Support operational readiness for new releases and enhancements.
· Partner with stakeholders to drive onboarding and user adoption.
· Support AI-enabled intake and self-service workflows.
· Drive automation opportunities to reduce manual support activities.
· Act as liaison across business, technology, and vendor teams.
· Develop reporting dashboards for ticket trends, SLAs, and operational metrics.
· Analyze production issues and drive continuous process improvement initiatives.
Work Model
This is a remote position open to qualified applicants in the United States. Work expectations may vary slightly based on project needs.
What You Must Have to Be Considered
· Experience as a Business Analyst or Program Analyst in production support or operations environments.
· Strong experience with ticketing systems, support governance, and SLA management.
· Experience working with cross-functional and vendor teams.
· Strong analytical, problem-solving, and stakeholder communication skills.
· Experience supporting enterprise platforms or service delivery tools.
These Will Help You Succeed
· Experience in telecom or enterprise service delivery environments.
· Familiarity with AI-enabled support tools or automation frameworks.
· Experience with reporting and dashboard tools.
· Strong process improvement mindset and operational excellence focus.
Compensation (Pay Transparency)
Base salary range: $138500 – $158500 annually, depending on experience, skills, and location. Eligible for Cognizant’s discretionary annual incentive program subject to applicable plan terms.
Benefits
· Medical, dental, vision, and life insurance
· 401(k) plan with company contributions
· Employee stock purchase plan
· Employee assistance program
· 17 Paid holidays plus PTO
· Paid parental leave and family-support programs
· Learning and development programs and certifications
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
