Function Purpose:
SBUH is responsible for project delivery in DE delivery organization, within practice areas and geographies and ensures on-time and at-cost delivery; enables pre-sales, sales and solutioning teams in client relationship management, offering development and solutioning support; enhances business outcomes for customers, employees and shareholders. Customer driven high quality innovation infused service delivery is a key purpose of the role.
Financial Performance Mentoring
Owns end-to-end delivery commitments of identified SBU aligned to Markets. Works with commercial business partners to focus on revenue growth and revenue protection activities. Own shadow P&L for identified industry verticals and practice areas and ensure meeting of margin targets.
Delivery Execution
Oversee process adherence across delivery teams and intervene in case of critical flags. Track SLA adherence, KPIs, CSAT and other project metrics and take corrective action when necessary. Risk identification, mitigation, management and reporting at cross-practice level.
Delivery Excellence & Innovation
Identify market gaps, opportunity for new process set up for seamless deliveries. Design initiatives to minimize delivery costs & improve productivity. Provide inputs into new solution creation and track success. Promote deployment of standards, tools and methods to increase delivery performance. Ensure adequate focus on continuous innovation and supporting Practice / Offering org in creation of standard solutions (incl. IP / assets / accelerators). Drive cost of delivery improvement (incl. Offshoring, Pyramid, Utilization, Automation release, Sub-con %)
Drive & generate business
Defend current revenue and contribute to revenue expansion. Support in new deal pursuit, review and approve delivery model of the engagements at solutioning stage
Talent & Capability management
Mentor and track career development for the delivery team. Design career progression roadmaps to enable growth and retain talent through job moves. Partner with HR to address employee engagement & attrition.
Thought Leadership
Create a PoV on important topics aligned to industry/practice; go-to people in their field. Trusted source with innovative ideas; turn ideas into reality and know and show how to replicate their success.
Client relationship management
Personally own senior level client relationships for key accounts and build strong loyalty. Track client engagement frequency and purpose, across major accounts, to ensure adequate client engagement. Work with key clients to understand their needs and help them see the value addition by Cognizant.
Strategic understanding: understands success governing core and critical initiatives and translates to minimize delivery costs & improve productivity
Industry and business knowledge: Deep knowledge of IT services/IT outsourcing globally; ability to communicate across technical and practice stakeholders
Delivery Management: Expertise running multi-GEO and Industry delivery
Effective Communication: effective communication skills to clearly articulate vision and lead effective teams across the enterprise, bringing valuable insights
Relationship management: Outstanding interpersonal abilities; skilled in managing relationships with executive leadership and business units, effectively aligning stakeholders to strategic plans and mediating conflict
Leadership experience: Excellent organizational and leadership skills to build strong Strategy function and lead by example; strong budgeting, talent management, and business operations skills
Minimum 15+ years in senior leadership role and minimum 10+ years in IT services industry.
Preferred: Senior leadership role in project and product management, Deep technical expertise across competency areas, experienced managing large global teams. Domain expertise across verticals, platforms/tools and solutions
KPIs: Revenue growth, margin improvement, onsite/offshore mix improvement, attrition management, D&I goal attainment, innovation index, delivery performance index, pyramid metrics & other operational parameters
A comunidade Cognizant:
Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.
- A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
- Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
- Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
- Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.
Quem somos:
A Cognizant é uma das principais empresas de serviços profissionais do mundo, transformando os modelos de negócios, operação e tecnologia dos clientes para a era digital. Nossa abordagem consultiva exclusiva baseada no setor ajuda os clientes a visualizar, construir e administrar negócios mais inovadores e eficientes. Com sede nos EUA, a Cognizant (membro do NASDAQ-100 e uma das Melhores Empregadoras do Mundo da Forbes 2024) é consistentemente listada entre as empresas mais admiradas do mundo. Saiba como a Cognizant ajuda os clientes a liderar com o digital em nosso site.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
Disclaimer:
As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.