We are seeking an experienced Experience Strategist with 8 to 10 years of expertise in Production Design, Userlytics Sketch Experience Design POV, Design System Management, Design System Creation, Figma UI Design Patterns, Adobe XD Responsive Web Design Visual Design Elements & Fundamentals Visual Branding Heuristic Review Creative Design for Websites & Apps and Adobe Photoshop. The ideal candidate will have domain experience in Airlines. This is a hybrid work model.
Location - Dallas, TX
Experience - 8 to 10 Years
Salary and Other Compensation:
The annual salary for this position is between $110,000 and $140,000 depending on the experience and other qualifications of the candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Paid holidays plus Paid Time Off
• Medical/Dental/Vision/Life Insurance
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities
- Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience
- Create research strategies that help define and work toward product portfolio objectives and key results (OKRs)
- Develop and conduct both quantitative and qualitative UX research methodologies such as heuristic reviews click tests competitive analyses surveys eye tracking remote unmoderated or moderated usability testings user interviews etc. to determine easeofuse comprehension and satisfaction of designs and concepts
- Effectively present and communicate actionable insights to all levels of the organization based on research outcomes
- Use analytical tools (Adobe Analytics Quantum Metric etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for
- Create update and own Customer Journey Maps and Service Blueprints to help product teams understand the customer pain points gain empathy and be customer centric
- Work in a self guided agile environment juggle multiple meetings and projects
- Actively guide and benchmark product performance with quantitative UX metrics- proactively review customer feedback and find problem areas to focus on
- Scale UX research by building infrastructure educating others and contributing to ResearchOps
- Manage research software/hardware (including eye tracking equipment) and participant recruitment resources
Minimum Qualifications- Education & Prior Job Experience
- Degree in Human Computer Interaction (HCI) Human Factors Engineering Computer Science Visual Design Behavioral Sciences Psychology or other related discipline
- 5+ years of experience in applied user experience research at large enterprises or highly matrixed organizations
- Strong understanding of user-centered design experience with qualitative and quantitative research methods and analytical skills
- Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom UserTesting Userlytics etc.)
- Familiarity in modern design and prototyping tools (Figma Zeplin Flinto Sketch Adobe CC etc.)
Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines product lines and roles
Project management skills with the ability to build strategy set objectives & key results and deliver on time
Proficiency in modern analytical dashboards and tools (Adobe Analytics Quantum Metric etc.)
Desire to promote and teach the importance of user centered research to product owners stakeholders and designers
Ability to present work in a clear and compelling manner to stakeholders - explain design recommendations by citing best practices testing data and or business requirements
Expert user of excel or other tool that can analyze large data sets
Preferred Qualifications- Education & Prior Job Experience
Graduate degree in Human Computer Interaction (HCI) Human Factors Engineering Computer Science Visual Design Psychology or other related discipline
7+ years of experience in applied user experience research with portfolio and product-based work environment
Experience working in the aviation industry
Experience scaling research practices and setting up a research insights repository
Experience conducting field research with unionized workforces
knowledge of Artificial Intelligence (AI) and how it can be applied to UX practices
Strong organizational skills and the ability to label classify and intelligently build flows and wireframes for complex computer applications are a plus
A comunidade Cognizant:
Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.
- A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
- Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
- Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
- Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.
Quem somos:
A Cognizant é uma das principais empresas de serviços profissionais do mundo, transformando os modelos de negócios, operação e tecnologia dos clientes para a era digital. Nossa abordagem consultiva exclusiva baseada no setor ajuda os clientes a visualizar, construir e administrar negócios mais inovadores e eficientes. Com sede nos EUA, a Cognizant (membro do NASDAQ-100 e uma das Melhores Empregadoras do Mundo da Forbes 2024) é consistentemente listada entre as empresas mais admiradas do mundo. Saiba como a Cognizant ajuda os clientes a liderar com o digital em nosso site.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
Disclaimer:
As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.