Principal Product Consultant

Job Summary

We are seeking a highly skilled and experienced Service Delivery Manager / Temenos Principal Product Consultant to oversee the implementation, migration, and production support of Temenos TRANSACT across multiple geographies. The ideal candidate will manage L2 & L3 teams, drive QA automation, and implement Gen AI-led solutions. They will also support data integration, reporting systems, and ensure business readiness of core and peripheral systems.

Key Responsibilities

• Oversee the implementation, migration, and production support of Temenos TRANSACT across multiple geographies.
• Manage L2 & L3 teams on TAP support, TPH support, and build a strong Knowledge Error Database (KEDB).
• Drive QA automation and BOTs implementation to handle incidents and service requests.
• Analyze, formulate, and build Gen AI-led solutions across the applications landscape.
• Lead AGILE transformation in the organization as a Certified Agilist.
• Support data integration and reporting systems like AXIOM, Jasper, ODS, and other applicable data platforms.
• Extend support on pricing and regulatory reports.
• Ensure business readiness of core and peripheral systems on a day-to-day basis and build automation.
• Plan and implement life cycle management of core and support applications, ensuring timely End of Life upgrades.
• Identify opportunities for digital transformation and propose cloud-hosted solutions.
• Optimize and automate service processes to drive efficiencies in service and costs.
• Oversee and manage test environments with end-to-end accountability.
• Improve TEMS automation coverage.
• Act as the service liaison into the risk management process, reviewing and escalating risks.
• Support risk assessment and analysis during audit requirements.
• Ensure IT services meet established SLAs and KPIs.
• Monitor and manage application support functions for optimal service.
• Oversee 24/7/365 incident management with cross-functional incident managers for L2 and L3 supports.
• Maintain high performance levels for service-related processes and implement improvement activities.
• Liaise with Major Incident Manager during major incidents affecting business operations.
• Identify patterns in incidents and problems, developing long-term solutions with internal teams.
• Monitor and report on operational and security incidents.
• Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication for post-incident reviews.
• Ensure systems, procedures, and methodologies support outstanding service delivery.
• Act as a point of escalation for customer IT staff, service managers, and application development and maintenance teams.
• Develop a deep understanding of projects to gain insights into the scope of service delivery.
• Take accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Analyze third-party and internal processes, creating strategies for service delivery optimization.
• Recommend and implement service delivery improvements on time.
• Provide accurate and frequent performance reports to customer management.
• Lead personnel management, including staff recruitment, performance assessment, training, and mentoring.
• Build strong relationships with teams and stakeholders for effective dialogue exchange.
• Monitor and report on service performance, addressing deviations or issues promptly.
• Continuously improve service delivery processes to enhance efficiency and customer satisfaction.
• Produce and cost appropriate service models that meet customer needs.
• Review ongoing service commercial costs to ensure value for money.
• Act as Change Manager for the Change Authority Board (CAB), ensuring service protection during the change process.
• Coordinate maintenance windows to support incident remediation, request fulfillment, and change requests.

Qualifications

• Proven experience in service delivery management and Temenos TRANSACT implementation.
• Strong knowledge of QA automation, BOTs implementation, and Gen AI solutions.
• Certified Agilist with experience in driving AGILE transformation.
• Expertise in data integration and reporting systems.
• Excellent incident management and problem-solving skills.
• Strong leadership and personnel management abilities.
• Effective communication and stakeholder management skills.
• Ability to identify and implement service delivery improvements.

A comunidade Cognizant:

Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.

• A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
• Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
• Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
• Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.

Quem somos:

A Cognizant é uma das principais empresas de serviços profissionais do mundo, transformando os modelos de negócios, operação e tecnologia dos clientes para a era digital. Nossa abordagem consultiva exclusiva baseada no setor ajuda os clientes a visualizar, construir e administrar negócios mais inovadores e eficientes. Com sede nos EUA, a Cognizant (membro do NASDAQ-100 e uma das Melhores Empregadoras do Mundo da Forbes 2024) é consistentemente listada entre as empresas mais admiradas do mundo. Saiba como a Cognizant ajuda os clientes a liderar com o digital em nosso site.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.

Disclaimer:

As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.

Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.