Role overview
The UX/UI Designer is crucial in crafting the user experience and interface design of our ServiceNow projects and products, aiming to improve user engagement and happiness. By meticulously gathering user requirements and insights through the comprehensive application of user experience research methods, this professional excels at crafting compelling graphic elements and intuitive navigation components.
The role extends beyond design; it involves the strategic development of branding initiatives tailored to expand our clients' reach and influence. Central to this position is the dedication to ensuring that the entire user journey with ServiceNow products is seamless, effective, and aligns with targeted outcomes.
The UX/UI designer is pivotal in redefining user experiences into journeys that are not only functional but also deeply resonate with the user base. This role demands a profound understanding of user-centered design principles and the ability to lead sophisticated design projects from concept to completion.
What you’ll do
User Experience Design and Strategy:
- Conduct User Research to deeply understand customer needs, identify difficulties, and create solutions that seamlessly integrate with the ServiceNow framework.
- Gather and evaluate user requirements in collaboration with stakeholders.
- Define and communicate the user experience design strategy, vision, and guiding principles, ensuring alignment with project objectives and customer expectations.
- Explore divergent design solutions, develop detailed user flows, and build high-fidelity mockups and prototypes to effectively conceptualize design ideas.
- Develop user personas, road maps, and wireframes to guide the design process.
- Build intuitive and seamless user experiences that meet business and user goals.
Collaboration and Leadership:
- Collaborate with senior designers and design leadership to implement strategic visions while contributing outstanding insights and value.
- Build productive and collaborative relationships with internal teams, clients, and multi-functional peers, encouraging an environment of open communication and shared goals.
- Actively contribute to high-level strategic decisions with clients, users, and developers, balancing experienced opinions with customer needs.
- Mentor and support other designers or team members, sharing knowledge and fostering a mentality of continuous learning.
- Align with all the organizational policies and internal processes.
Design Execution and Innovation
- Show design ideas using tools like wireframes, mockups, storyboards, process flows, and sitemaps, using software tools such as Adobe XD, Figma, FigJam, Miro, Illustrator, Photoshop, InDesign, Keynote, and similar applications.
- Craft intuitive graphic user interface elements, such as menus, tabs, and widgets, following ServiceNow's design standard methodologies.
- Ensure all designs align with ServiceNow standard processes and project roadmaps, working in tandem with the development team for flawless execution.
- Design visually appealing and cohesive interfaces for web and mobile applications.
- Stay updated on the latest strategies, industry standards, and trends to continuously improve the quality and innovation in design.
Communication and Advocacy:
- Facilitate workshops to gather comprehensive information about users, defining success metrics for clients and customers.
- Clearly rationalize and justify design work, advocating for users' needs and ensuring that designs meet those needs effectively.
- Deliver polished designs by paying meticulous attention to details and following through on execution with the development team.
- Balance listening with advocating for expert opinions in solution determination, ensuring that user-centric design principles are at the forefront
What you bring to the role
- Bachelor's degree or equivalent experience in a related design field
- (4+ years), or equivalent work experience
- (4+ years) Figma or Adobe-related certifications are an asset
- 3+ years of relevant experience designing, building, and shipping interfaces and digital experiences for web and mobile.
- Experience with Figma, FigJam, Miro and the Adobe suite of applications are a strong asset.
- Experience with SaaS products is an asset.
- Experience with designing for ServiceNow is desirable.
Working arrangements
For remote roles
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
A comunidade Cognizant:
Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.
- A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
- Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
- Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
- Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.
Quem somos:
A Cognizant é uma das principais empresas de serviços profissionais do mundo, transformando os modelos de negócios, operação e tecnologia dos clientes para a era digital. Nossa abordagem consultiva exclusiva baseada no setor ajuda os clientes a visualizar, construir e administrar negócios mais inovadores e eficientes. Com sede nos EUA, a Cognizant (membro do NASDAQ-100 e uma das Melhores Empregadoras do Mundo da Forbes 2024) é consistentemente listada entre as empresas mais admiradas do mundo. Saiba como a Cognizant ajuda os clientes a liderar com o digital em nosso site.
Nosso compromisso com a diversidade e inclusão:
A Cognizant é uma empregadora de oportunidades iguais que abraça a diversidade, defende a equidade e valoriza a inclusão. Dedicamo-nos a nutrir uma comunidade onde todos se sintam ouvidos, aceitos e acolhidos. Sua inscrição e candidatura não serão consideradas com base em raça, cor, sexo, religião, credo, orientação sexual, identidade de gênero, origem nacional, deficiência, informações genéticas, gravidez, status de veterano ou qualquer outra característica protegida, conforme descrito por leis federais, estaduais ou locais.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
Disclaimer:
As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.