Senior Business Analyst - ServiceNow

The Role:
Thirdera – A Cognizant Company is seeking Senior Business Process Consultant with specialization in ServiceNow to join our dynamic team. The ideal candidate will have expertise in Business Analysis and Planning as well as hands-on experience with ServiceNow. This role involves collaborating with various stakeholders to drive business solutions and improvements ensuring alignment with company goals and objectives. This is a critical role in guiding clients and teams towards successful process optimization through the implementation of best practices.

In this role you can expect to:

• Facilitate workshops and meetings with stakeholders to gather and document business requirements.
• Document current ("as-is") processes, and design optimized ("to-be") processes.
• Be an ITIL or other best practice process expertise in one or more areas. Provides process definition guidance and best practices.
• Translate business requirements into functional specifications and user stories for implementation.
• Work closely with stakeholders to understand business needs, align solutions with organizational goals, and ensure successful adoption.
• Recommend solutions that satisfy the business needs based on experience and the knowledge of ServiceNow capabilities.
• Ensure solutions comply with organizational policies and regulatory requirements.
• Execute root cause analysis during problematic situations to detect corrective and preventive actions.
• Assess the risks of various solutions and effectively communicate every scenario to the customer.
• Act as a point of contact between the client and the technical team regarding requirements and process-related concerns.
• Coordinate with development teams to ensure solutions are implemented as per requirements.
• Conduct user training sessions and create user manuals for new systems or processes.
• Support testing activities, including User Acceptance Testing (UAT), to ensure the solution meets requirements and functions as expected
• Assist in managing organizational change by providing training, documentation, and support to end-users.
• Identify opportunities for ongoing process optimization and recommending enhancements to maximize the value of ServiceNow.
• Provide guidance and best practices to teams and stakeholders to ensure effective use of the platform.

To apply for this role, your soft skills, expertise and experience should include:

Experience:

• Process Design experience
• Requirements Management experience
• Hands-on experience with multiple ServiceNow modules and end-to-end implementations.
• Familiar with Agile Methodology
• ITIL v3 or 4
• Desirable : ServiceNow CSA, Certified Process Design Engineer, Six Sigma , Agile, Prosci , TOGAF

Soft Skills:

• Leadership: Ability to guide teams, mentor junior consultants, and drive projects to successful completion.
• Communication: Strong verbal and written skills to articulate complex ideas clearly to diverse stakeholders.
• Collaboration: Proficiency in working with cross-functional teams and fostering a cooperative environment.
• Problem-Solving: Analytical thinking to identify challenges and develop innovative solutions.
• Adaptability: Flexibility to navigate changing requirements and environments.
• Empathy: Understanding client needs and building trust-based relationships.
• Conflict Resolution: Diplomacy in addressing disagreements and finding mutually beneficial solutions.
• Time Management: Prioritizing tasks effectively to meet deadlines in a dynamic setting.

Benefits

Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.

We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:

• You can pursue innovative career tracks and opportunities here
• You can enhance your professional development through education and dedicated training
• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

Please get in touch with our Cognizant team today to apply and register your interest in this full-time position. We're looking forward to meeting you.

At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

A comunidade Cognizant:

Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.

• A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
• Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
• Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
• Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.

Quem somos:

A Cognizant é uma das principais empresas de serviços profissionais do mundo, transformando os modelos de negócios, operação e tecnologia dos clientes para a era digital. Nossa abordagem consultiva exclusiva baseada no setor ajuda os clientes a visualizar, construir e administrar negócios mais inovadores e eficientes. Com sede nos EUA, a Cognizant (membro do NASDAQ-100 e uma das Melhores Empregadoras do Mundo da Forbes 2024) é consistentemente listada entre as empresas mais admiradas do mundo. Saiba como a Cognizant ajuda os clientes a liderar com o digital em nosso site.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.

Disclaimer:

As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.

Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.