Cognizant CIS
About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.
Job title: Desktop Support
Job Summary
We are seeking a Technical Lead with 5 to 8 years of experience to join our team in a hybrid work model. The ideal candidate will have expertise in Service Desk Windows and Desktop Support - Remote with a strong background in Supply Chain - Consumer Goods. This role involves overseeing technical operations and ensuring seamless support for our consumer goods supply chain. The position requires a proactive individual who can contribute to the companys success and positively impact society.
Responsibilities
Oversee the technical operations of the service desk ensuring efficient and effective support for all users.
Provide expert guidance on Windows and Desktop Support
Remote ensuring all systems are running smoothly.
Collaborate with the supply chain team to understand their technical needs and provide solutions that enhance their operations.
Develop and implement strategies to improve the efficiency of the service desk and desktop support functions.
Monitor system performance and troubleshoot issues to minimize downtime and ensure continuity of service.
Coordinate with other departments to ensure that technical support aligns with overall business objectives.
Lead projects aimed at enhancing the technical infrastructure of the supply chain operations.
Ensure compliance with industry standards and best practices in all technical support activities.
Train and mentor junior staff fostering a culture of continuous learning and improvement.
Analyze data to identify trends and areas for improvement in technical support services.
Communicate effectively with stakeholders to ensure their technical needs are met and expectations are managed.
Maintain up-to-date knowledge of industry trends and emerging technologies to keep the company at the forefront of innovation.
Drive initiatives that enhance the companys ability to deliver high-quality consumer goods efficiently.
Qualifications:
Possess strong expertise in Service Desk Windows and Desktop Support
Remote with a proven track record of success.
Demonstrate a deep understanding of the supply chain in the consumer goods sector.
Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues.
Show proficiency in developing and implementing technical strategies that align with business goals.
Have experience in mentoring and training junior staff to build a strong technical team.
Display strong communication skills to effectively interact with stakeholders and team members.
Stay updated with the latest industry trends and technologies to drive innovation within the company.
Salary and Other Compensation:
Applications will be accepted until June 17th, 2025.
The base annual salary for this position is between $37,804 to $59,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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A comunidade Cognizant:
Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.
- A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
- Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
- Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
- Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.
Quem somos:
A Cognizant é uma das principais empresas de serviços profissionais do mundo, transformando os modelos de negócios, operação e tecnologia dos clientes para a era digital. Nossa abordagem consultiva exclusiva baseada no setor ajuda os clientes a visualizar, construir e administrar negócios mais inovadores e eficientes. Com sede nos EUA, a Cognizant (membro do NASDAQ-100 e uma das Melhores Empregadoras do Mundo da Forbes 2024) é consistentemente listada entre as empresas mais admiradas do mundo. Saiba como a Cognizant ajuda os clientes a liderar com o digital em nosso site.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
Disclaimer:
As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.