- As a Content Review Associate on the world's most loved video-sharing website, you will provide dynamic service and support in relation to the productivity and compliance requirements of our clients. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. Projects where Cognizant would position you, will allow you to develop as a specialist decision maker on topics that will be very pertinent global issues around social values, free speech and health and safety.
- Social media regulation, Online free speech, Internal controls, Support for vulnerable sections of the society, EU policy making, Business process efficiency, project management, Quality improvement – These are some of the qualities and areas of interest we are looking for in our prospective team members
Day-to-day responsibilities may include, but are not limited to:
- Understand and remain up-to-date with client’s policies and guidelines
- Review user reports regarding website content
- Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner. Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
- Serve as an advocate for the user community. Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside policy
- Fulfill base productivity and quality requirements of the client
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Gather, analyze, and utilize relevant data to develop ways to improve overall user experience
- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
- Identify inefficiencies in workflows and suggest solutions
- Review of sensitive content sometimes involving graphic or disturbing subject matter
Qualifications
Required Qualifications:
- 2 years of professional work experience in a related field.
- High School Diploma
- Fluency in English
Basic Qualifications
- Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive
- Excellent written, reading & spoken communications skills in Required Language-Thai proficiency and understanding of local culture.
Preferred Skills / Experience:
- Experience with confidential information collection and management
- Experience within a business process outsourcing environment or comparable service environment
Professional Skills Requirements
- Well developed logic based decision making and ability to triage and escalate borderline cases
- Excellent communication (verbal and written), facilitation and interpersonal skills
- Passion for corporate mission and ensuring a world class user support experience
Quick learner and adaptable to learn new processes, concepts, and skills - Excellent organizational and time management skills
- Results-oriented, self-directed, and inquisitive
- Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
- A reliable, proactive approach to entrusted tasks.
- Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities
- Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team oriented environment
- Passion for social media. Conversant with channels that provide on demand Video
- Neutral mindset to alternative video content that needs classification
- Must have some inclination/ viewpoint towards any/some of the following :o Social media regulation
o Online free speech
o Govt regulated Internet controls
o Support for vulnerable sections of the society
o EU policy making
o Business process efficiency
A comunidade Cognizant:
Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.
- A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
- Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
- Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
- Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.
Quem somos:
A Cognizant é uma das principais empresas de serviços profissionais do mundo, transformando os modelos de negócios, operação e tecnologia dos clientes para a era digital. Nossa abordagem consultiva exclusiva baseada no setor ajuda os clientes a visualizar, construir e administrar negócios mais inovadores e eficientes. Com sede nos EUA, a Cognizant (membro do NASDAQ-100 e uma das Melhores Empregadoras do Mundo da Forbes 2024) é consistentemente listada entre as empresas mais admiradas do mundo. Saiba como a Cognizant ajuda os clientes a liderar com o digital em nosso site.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
Disclaimer:
As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.