The Company
Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
Cognizant Consulting
At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value.
Role Overview:
The role involves collaborating with customers within the aviation industry (Airports Airlines Ground Handlers and Air Navigation Service Providers) to solve some of the most critical operational challenges that is affecting the industry. The Consulting Manager should be a proven IT business analyst within depth experience in managing requirements stakeholder engagement and demonstrate robust domain expertise across any retail/transport sector.
The Consulting Manager needs to have strong domain knowledge including areas such as customer & commercial (CRM, Loyalty, Selling/Servicing channels, etc.), Operations (crew management, flight operations, Airport operations, Aircraft handling, etc.), MRO & Cargo ( Maintenance support, cargo tracking, etc) and Back Office ( ERP, HR, Finance, etc,).
The role necessitates comprehensive necessary knowledge and experience in understanding and improving business processes and translating enhancements and business requirements into technological developments. The role requires leading customer / business operations workshops including workshops with senior management and operational colleagues.
The role requires the ability to work in Agile projects as Product Owner / Lead business Analyst. Effective communication is an essential skill for playing this role. The role is expected to contribute towards business development practice development (including mentoring team building and though leadership).
Responsibilities
- Business Development & Practice Growth:
- Participate in business development activities such as creating proposals and giving presentations.
- Share knowledge internally to foster growth and improve practice capabilities.
Client Engagement & Project Delivery:
- Engage with clients to understand their needs and gather project requirements.
- Help manage project timelines, milestones, and expectations.
- Work within agile environments, collaborating with product owners and team members.
- Assist in process mapping, defining user personas, and designing customer journeys.
- Collaborate with cross-functional teams to ensure the successful implementation of solutions.
Functional & Technical Expertise:
- Provide insights to support the selection and implementation of technology solutions.
- Assist with data collection and analysis to inform decision-making.
- Help visualize data to ensure clients understand complex information clearly
Domain-Specific Responsibilities:
Airlines Practice:
- Assist with Passenger Experience Transformation projects such as Omni-Channel & PSS modernization, GDS ecosystem enhancement, loyalty program transformation, and next-gen contact center strategies, driving automated processes like AirAssist for improved refunds.
- Support Flight, Ground & Airport Operations by optimizing crew management, baggage handling, and operations control center efficiencies, while addressing challenges such as Irregular Operations (IROPS) to reduce flight disruptions and improve airport operations.
- Collaborate on Engineering Modernization initiatives such as modernizing MRO Systems, enhancing Predictive Maintenance, leveraging Digital Twins & IoT for real-time monitoring, and upgrading legacy systems like TPF for better operational integration.
- Contribute to Sustainability projects by supporting Sustainable Fleet Management, Waste Management Dashboards, and Sustainability Reporting to help airlines achieve eco-friendly and compliant operations.
- Help implement Data-Driven Modernization, such as Booking Data Management, Customer Data Platforms, and partner/provider data solutions to enhance customer insights and operational efficiency.
- Assist in Application & Platform Modernization to ensure airline systems are scalable, secure, and aligned with current technological standards, including initiatives in Infrastructure Modernization and Digital Engineering.
Key skills & experience:
- Extensive experience in delivering IT transformation projects.
- Ability to manage multiple stakeholders at various levels within client organisation.
- Ability to foresee risk identify dependencies and managing them in advance.
- Strong Communication Skills
- Team / interpersonal skills
- Analytical /Problem Solving skills.
- Experienced and credible in economically regulated business scenarios specifically Aviation.
- Experience in working with onsite/offshore model.
- Experience in delivering complex projects on time/on budget.
A comunidade Cognizant:
Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.
- A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
- Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
- Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
- Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.
Quem somos:
A Cognizant é uma das principais empresas de serviços profissionais do mundo, transformando os modelos de negócios, operação e tecnologia dos clientes para a era digital. Nossa abordagem consultiva exclusiva baseada no setor ajuda os clientes a visualizar, construir e administrar negócios mais inovadores e eficientes. Com sede nos EUA, a Cognizant (membro do NASDAQ-100 e uma das Melhores Empregadoras do Mundo da Forbes 2024) é consistentemente listada entre as empresas mais admiradas do mundo. Saiba como a Cognizant ajuda os clientes a liderar com o digital em nosso site.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
Disclaimer:
As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.