A Service Transition Manager is a crucial role within the IT Service Management (ITSM) framework, responsible for overseeing the transition of new or modified services from the development and testing phases into the live or operational environment. This role is typically found in organizations that follow ITIL (Information Technology Infrastructure Library) best practices. Below is a comprehensive job description for a Service Transition Manager:
Position Title: Service Transition Manager
Job Summary: The Service Transition Manager is responsible for ensuring the smooth and efficient transition of new or modified services from the development and testing stages to the live production environment. This role plays a key part in the IT Service Management (ITSM) lifecycle and is focused on minimizing disruptions to ongoing services during the transition process.
Key Responsibilities:
- Service Transition Planning:
- Develop and implement comprehensive service transition plans for new or modified services.
- Collaborate with project managers, development teams, and other stakeholders to ensure alignment with project timelines and goals.
- Define and document transition milestones, dependencies, and success criteria.
- Change Management:
- Work closely with the Change Management team to assess and authorize changes to the production environment.
- Ensure that changes are properly documented, tested, and approved before being deployed into the live environment.
- Mitigate risks associated with changes and communicate effectively with stakeholders.
- Release and Deployment Management:
- Oversee the release and deployment processes, ensuring that new services or changes are deployed efficiently and without negative impact on existing services.
- Coordinate with release managers and deployment teams to schedule and execute deployments.
- Knowledge Management:
- Develop and maintain a knowledge base for service transition processes, documentation, and best practices.
- Provide training and support to other IT teams on service transition procedures.
- Quality Assurance:
- Implement and monitor quality assurance processes for service transition activities.
- Conduct post-implementation reviews to evaluate the success of transitions and identify areas for improvement.
- Stakeholder Communication:
- Communicate effectively with various stakeholders, including project teams, IT operations, and business units.
- Provide regular updates on the status of service transitions and address any concerns or issues raised by stakeholders.
- Risk Management:
- Identify and assess potential risks associated with service transitions.
- Develop and implement risk mitigation strategies to minimize the impact on service delivery.
- Continuous Improvement:
- Continuously assess and improve service transition processes based on feedback, performance metrics, and industry best practices.
- Collaborate with other ITSM processes to enhance overall service delivery.
Qualifications and Skills:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- ITIL certification is highly desirable.
- Proven experience in IT service transition management.
- Strong understanding of ITSM principles and practices.
- Excellent communication and interpersonal skills.
- Project management skills and experience.
- Analytical and problem-solving abilities.
- Knowledge of relevant tools and technologies related to service transition.
Experience:
- Minimum of 12 to 15 years of experience in IT service management.
- Demonstrated success in managing service transition projects.
This job description is a general outline of the responsibilities and qualifications typically associated with the Service Transition Manager role and may be subject to modification based on the specific needs of the organization.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-calibre team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Our commitment to diversity and inclusion
Cognizant is an equal-opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.