Job Summary
Position Summary
Individuals in this role are responsible for first level processing of loans ordersrequests and claims across the loan servicing life cycle
The associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity
Knowledge on Loan Servicing and components Escrow and NonEscrow loans
Familiar with key topics like new loan set up flood determination Mortgage Insurance tax Investor
Responsibilities
Position Summary
Individuals in this role are responsible for first level processing of loans ordersrequests and claims across the loan servicing life cycle
The associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity
Knowledge on Loan Servicing and components Escrow and NonEscrow loans
Familiar with key topics like new loan set up flood determination Mortgage Insurance tax Investor reporting document indexing imaging and retrieval
II Key Result Areas
Processing loansordersrequests or claims as assigned by Team Lead
Achieve Individual SLA targets for metrics like Accuracy Productivity Volumes and TAT
Adherence to the procedures provided by the business also called SOP Standard Operating Procedure
Completion of all mandatory assessment certifications as applicable to the supported business
Achieve the required Learning Health Score
III Typical Responsibilities
Business Customer
Liaise with internal external clients
Seek for approvals from internal stake holders wherever required
ProjectProcess
First level processing of assigned transactions on any of the following types
Quality review appraisal review BPO review title review
Verification
Information setup Loan setup escrow setup Mod setup claim setup
Updating of information
BPS Horizontals Service Delivery Track
Assignment of work appraisal title closing orders other vendor assignment
Research of missing docs subordination escrow tax claims mods
Execution of processing transactions
Ability to identify and understand various terminologies used in US Mortgage Mortgage lien parcel services escrow and Non Escrow types of loans
Knowledge to clearly identify the various functions in a Mortgage Value Chain
Knowledge on generating reports handling payments processing nonsufficient fund requests perform research on loan accounts and handle exceptions
Follow the work instruction documentSOP to process all tasks and activities
Process the work in workflow tools as available
Ensure adherence to QC checklists
Seek clarifications from SPESME where needed
Inform SMESupervisor in case of updates or changes to process
Perform regular maintenance tasks and complete the task before winding up the day
People Team
Complete the mandatory training programs
Participate in the Preprocess orientation process
Capture productivity nonproductivity hours in specific tools as made available
Actively participate and contribute to team initiatives regular team meetings presenting of thoughts Ideas etc
Degree of IndependenceSupervision required
Performs assigned duties according to specific procedures
Complex problems proceduresprocesses are referred to the respective SOP supervisor Work product is reviewed closely for accuracy
Team Management Responsibilities
NA
Qualification
Education Graduate MBA
Minimum Experience required 0 to 1 year experience in BPO Transaction Data Processing background Mortgage
Voice skills if needed
Additional Info
While performing the essential functions of this job the associate is required to remain in a stationary position standing or seated use a computer keyboard and view data on a computer screen for up to 95 of their work hours or shift
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.