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OneSite Customer Service Representative

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Job Summary

We are seeking a dedicated and experienced Senior Process Executive - L&P with 4 to 7 years of experience to join our team. The ideal candidate will have strong technical skills in MS Office and domain expertise in Annuities New Business Annuities Claim Management Annuities Agency Management and Agency Management. Experience in Life and Annuities Insurance is a plus. This role requires working from the office during day shifts with no travel required.


Responsibilities

  • Oversee the processing of annuities new business applications to ensure accuracy and compliance with company policies.
  • Manage annuities claims by reviewing documentation verifying information and coordinating with relevant departments.
  • Provide support in annuities agency management by maintaining records updating databases and assisting agents with inquiries.
  • Ensure efficient handling of agency management tasks including onboarding new agents and maintaining agent records.
  • Utilize MS Office tools to create reports analyze data and present findings to management.
  • Collaborate with team members to streamline processes and improve overall efficiency.
  • Conduct regular audits of annuities processes to identify areas for improvement and implement corrective actions.
  • Assist in the development and implementation of training programs for new hires and existing staff.
  • Monitor industry trends and regulatory changes to ensure compliance and update processes as needed.
  • Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
  • Participate in team meetings and contribute to the development of strategic plans and initiatives.
  • Maintain accurate and up-to-date records of all transactions and communications.
  • Support the companys mission by ensuring high-quality service and contributing to the overall success of the team.

  • Qualifications

  • Possess strong technical skills in MS Office including Excel Word and PowerPoint.
  • Have domain expertise in Annuities New Business Annuities Claim Management Annuities Agency Management and Agency Management.
  • Experience in Life and Annuities Insurance is a plus.
  • Demonstrate excellent communication and interpersonal skills.
  • Exhibit strong analytical and problem-solving abilities.
  • Show attention to detail and a commitment to accuracy.
  • Ability to work independently and as part of a team.
  • Display strong organizational and time management skills.
  • Be proactive and adaptable to changing priorities.
  • Maintain a high level of professionalism and confidentiality.
  • Have a customer-focused mindset and a dedication to providing exceptional service.
  • Be willing to learn and stay updated on industry trends and best practices.
  • Demonstrate a commitment to continuous improvement and professional development.

  • Certifications Required

    Certified Annuities Specialist (CAS) MS Office Specialist Certification

    About us

    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at www.cognizant.com.

     

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high-calibre team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Our commitment to diversity and inclusion

    Cognizant is an equal-opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email CareersNA2@cognizant.com with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

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