Job Title
Salesforce Support Analyst - Vaga afirmativa para pessoas com deficiência
Who We Are
Cognizant (Nasdaq-100: CTSH) engineers' modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at: www.cognizant.com
Job Summary
We are seeking a skilled Developer with experience in Salesforce (ideally in a support/AMS context) technologies to join our dynamic team. The ideal candidate will have expertise in Salesforce Aura Salesforce Approval Processes Salesforce Apex Integration Salesforce Apex Development Salesforce Apex Salesforce Lightning Pages and Salesforce Admin. The work model is hybrid and the shift is day. No travel is required.
Responsibilities
- Develop and maintain Salesforce applications using Salesforce Aura and Salesforce Apex.
- Implement and manage Salesforce Approval Processes to streamline business workflows.
- Integrate Salesforce with external systems using Salesforce API and Salesforce Apex Integration.
- Design and develop custom solutions using Salesforce Apex Development and Salesforce Lightning Pages.
- Configure and customize Salesforce CPQ to meet business requirements.
- Perform administrative tasks in Salesforce including user management security settings and data management.
- Collaborate with cross-functional teams to gather and analyze business requirements.
- Provide technical support and troubleshooting for Salesforce applications.
- Ensure the quality and performance of Salesforce applications through testing and optimization.
- Stay updated with the latest Salesforce features and best practices.
- Participate in code reviews and provide constructive feedback to peers.
- Document technical specifications and user guides for developed solutions.
- Contribute to the continuous improvement of development processes and standards.
Qualifications
- Salesforce admin and configuration on basic modules like Sales cloud, Service cloud.
- Experience in Apex, workflows, Flows , approval process, Lightning components is required
- Candidate should have some knowledge on DevOps concepts and tools like GitHub
- Salesforce basic troubleshooting techniques
- Salesforce best practices and industry standards
- Readiness to work on AMS project
- Good English communication (written and verbal)
Secondary Skills (Value add/ preferred )
- Experience on modules like Experience and Marketing cloud
- Experience in Key modules like CPQ, Email to case is preferable.
Certifications Required
- Salesforce Certified Administrator Salesforce Certified Platform Developer I
Why Cognizant?
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- A highly competitive benefits and salary package.
- Opportunity to work for leading global companies.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-calibre team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Our commitment to diversity and inclusion
Cognizant is an equal-opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.