Implementation Services
Job Description:
· Work directly with customers to implement the client platform by following client’s methodology.
· Becomes a trusted advisor to their clients during the Implementation Journey.
· Monitoring and tracking implementation services
· Identifying opportunities for improving customer satisfaction
· Sharing improvement ideas
· People and project management
· Reporting and presenting data as per client requirement
· Managing multiple client implementations at the same time.
· Escalating delays in response from both client and internal teams to relevant stakeholders.
· Working in strict adherence towards implementation goals and timelines.
Experience:
· 5+ years' experience in project management of projects that run into months
· Experienced in implementation lifecycle of complex SaaS products.
· Ability to handle ambiguous requests
· Ability to communicate technical concepts to diverse audiences
· Willingness and desire to learn and adopt new skills - both technical and non-technical
· Be proactive and identify opportunities for improvement
· Excellent and impeccable communication and persuasion skills to interact with several internal teams and clients at the same time.
· Ability to understand Liveramp as a product in the Ad-Tech ecosystem.
· Proficient in email communication and scheduling/ leading meetings independently.
· Excellent follow-up skills.
· Candidate should have ideally worked for a SaaS product company, preferably in the ad-tech space. Desirable skill.
Education:
· Any graduation
Skills required:
Softskills:
· C1 level language proficiency on CEFR Scale.
· Excellent presentation skills
· Problem solving
Ad-tech skills:
· Desirable: Extensive knowledge of the advertising technology ecosystem - Campaign management/Optimization, SSP/DSP, Ad Servers and Publishers
Technical skills:
· Desirable: Advanced skills in SQL, Salesforce (SFDC), Jira, Rails database
Data Analysis:
· Advanced skills in MS Excel, Google Sheets and Tableau
Client management:
· Experienced in client relationship management, Escalation management
Project management:
· Excellent Knowledge in quality tools tools (Six sigma-Green belt, PMP/Prince-2), Understanding of Gantt charts, MS Projects.
People management:
· NA
Performance management:
· NA
Working hours:
· Mon to Fri : 6:00 AM to 3:00 PM Pacific Time
Location:
· Hyderabad
#LI-VS5
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.