Function Purpose:
SBUH is responsible for project delivery in DE delivery organization, within practice areas and geographies and ensures on-time and at-cost delivery; enables pre-sales, sales and solutioning teams in client relationship management, offering development and solutioning support; enhances business outcomes for customers, employees and shareholders. Customer driven high quality innovation infused service delivery is a key purpose of the role.
Financial Performance Mentoring
Owns end-to-end delivery commitments of identified SBU aligned to Markets. Works with commercial business partners to focus on revenue growth and revenue protection activities. Own shadow P&L for identified industry verticals and practice areas and ensure meeting of margin targets.
Delivery Execution
Oversee process adherence across delivery teams and intervene in case of critical flags. Track SLA adherence, KPIs, CSAT and other project metrics and take corrective action when necessary. Risk identification, mitigation, management and reporting at cross-practice level.
Delivery Excellence & Innovation
Identify market gaps, opportunity for new process set up for seamless deliveries. Design initiatives to minimize delivery costs & improve productivity. Provide inputs into new solution creation and track success. Promote deployment of standards, tools and methods to increase delivery performance. Ensure adequate focus on continuous innovation and supporting Practice / Offering org in creation of standard solutions (incl. IP / assets / accelerators). Drive cost of delivery improvement (incl. Offshoring, Pyramid, Utilization, Automation release, Sub-con %)
Drive & generate business
Defend current revenue and contribute to revenue expansion. Support in new deal pursuit, review and approve delivery model of the engagements at solutioning stage
Talent & Capability management
Mentor and track career development for the delivery team. Design career progression roadmaps to enable growth and retain talent through job moves. Partner with HR to address employee engagement & attrition.
Thought Leadership
Create a PoV on important topics aligned to industry/practice; go-to people in their field. Trusted source with innovative ideas; turn ideas into reality and know and show how to replicate their success.
Client relationship management
Personally own senior level client relationships for key accounts and build strong loyalty. Track client engagement frequency and purpose, across major accounts, to ensure adequate client engagement. Work with key clients to understand their needs and help them see the value addition by Cognizant.
Strategic understanding: understands success governing core and critical initiatives and translates to minimize delivery costs & improve productivity
Industry and business knowledge: Deep knowledge of IT services/IT outsourcing globally; ability to communicate across technical and practice stakeholders
Delivery Management: Expertise running multi-GEO and Industry delivery
Effective Communication: effective communication skills to clearly articulate vision and lead effective teams across the enterprise, bringing valuable insights
Relationship management: Outstanding interpersonal abilities; skilled in managing relationships with executive leadership and business units, effectively aligning stakeholders to strategic plans and mediating conflict
Leadership experience: Excellent organizational and leadership skills to build strong Strategy function and lead by example; strong budgeting, talent management, and business operations skills
Minimum 15+ years in senior leadership role and minimum 10+ years in IT services industry.
Preferred: Senior leadership role in project and product management, Deep technical expertise across competency areas, experienced managing large global teams. Domain expertise across verticals, platforms/tools and solutions
KPIs: Revenue growth, margin improvement, onsite/offshore mix improvement, attrition management, D&I goal attainment, innovation index, delivery performance index, pyramid metrics & other operational parameters
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.