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Infra. Technology Specialist

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Job Summary

We are seeking an experienced Infra. Technology Specialist with 8 to 12 years of experience to join our team. The ideal candidate will have a strong background in AI Ops and ServiceNow ITOM. This role involves working in a hybrid model with day shifts. The candidate will play a crucial role in enhancing our IT operations and ensuring seamless service delivery.


Responsibilities

  • Lead the implementation and optimization of AI Ops solutions to enhance IT operations efficiency.
  • Oversee the integration and management of ServiceNow ITOM within the existing infrastructure.
  • Provide expert guidance on best practices for AI Ops and ServiceNow ITOM to the IT team.
  • Collaborate with cross-functional teams to identify and resolve IT operational issues.
  • Develop and maintain documentation for AI Ops and ServiceNow ITOM processes and procedures.
  • Monitor system performance and implement improvements to ensure optimal functionality.
  • Conduct regular assessments and audits to ensure compliance with IT policies and standards.
  • Train and mentor junior team members on AI Ops and ServiceNow ITOM technologies.
  • Ensure timely resolution of incidents and service requests related to AI Ops and ServiceNow ITOM.
  • Participate in the design and implementation of disaster recovery and business continuity plans.
  • Analyze data and generate reports to provide insights into IT operations performance.
  • Work closely with stakeholders to understand their requirements and deliver tailored solutions.
  • Stay updated with the latest trends and advancements in AI Ops and ServiceNow ITOM technologies.

    • Qualifications

  • Possess a strong background in AI Ops with hands-on experience in implementing and managing solutions.
  • Have extensive experience with ServiceNow ITOM including integration and optimization.
  • Demonstrate excellent problem-solving skills and the ability to work under pressure.
  • Exhibit strong communication skills to effectively collaborate with cross-functional teams.
  • Show proficiency in developing and maintaining technical documentation.
  • Have a solid understanding of IT policies standards and compliance requirements.
  • Display the ability to train and mentor junior team members effectively.
  • Be adept at analyzing data and generating insightful reports.
  • Stay current with industry trends and advancements in relevant technologies.

    • Certifications Required

    Certified Implementation Specialist - IT Operations Management AI Ops Certification

    About us

    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

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