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Service Manager

a person smiling at a table with a laptop


Job Summary

We are seeking a highly skilled Service Manager with 12 to 16 years of experience to join our team. The ideal candidate will have expertise in ASP.NET Core Web API SQL and .Net Core. This hybrid role requires rotational shifts and offers an opportunity to make a significant impact on our services and solutions.


Responsibilities

  • Lead the development and implementation of service management strategies to ensure high-quality service delivery.
  • Oversee the maintenance and enhancement of ASP.NET Core Web API applications to meet business requirements.
  • Provide technical guidance and support for SQL database management and optimization.
  • Collaborate with cross-functional teams to design and develop .Net Core solutions that align with organizational goals.
  • Ensure compliance with industry standards and best practices in service management.
  • Monitor and analyze service performance metrics to identify areas for improvement.
  • Develop and maintain documentation for service management processes and procedures.
  • Coordinate with stakeholders to resolve service-related issues and ensure customer satisfaction.
  • Implement continuous improvement initiatives to enhance service efficiency and effectiveness.
  • Manage and mentor a team of service professionals to achieve departmental objectives.
  • Conduct regular reviews and audits of service management practices to ensure adherence to policies.
  • Facilitate training and development programs for team members to enhance their technical skills.
  • Prepare and present reports on service performance to senior management.

    • Qualifications

  • Extensive experience in ASP.NET Core Web API development and maintenance.
  • Proficiency in SQL database management and optimization.
  • Strong knowledge of .Net Core framework and its applications.
  • Excellent problem-solving and analytical skills.
  • Ability to work effectively in a hybrid work model with rotational shifts.
  • Strong communication and interpersonal skills.
  • Proven track record of managing and mentoring technical teams.
  • Experience in developing and implementing service management strategies.
  • Familiarity with industry standards and best practices in service management.
  • Ability to analyze service performance metrics and identify improvement areas.
  • Strong documentation and reporting skills.
  • Commitment to continuous improvement and professional development.

    • About us

    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at www.cognizant.com.

     

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high-calibre team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Our commitment to diversity and inclusion

    Cognizant is an equal-opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

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