Location: Minneapolis, MN, New Jersey, Dallas TX
Job Summary
We are seeking a highly skilled Service Line Specialist with 12 to 16 years of experience to join our team. The ideal candidate will have expertise in Contact Center Advisory and Contact Center Experience. This role requires a deep understanding of data quality and data governance. The work model is hybrid and the shift is day. No travel is required.
Responsibilities
1. 12 to 16 years of experience in Contact Center CX AI product and Services Presales/Sales experience
2. Must have at least 3 of following CC product experience - AWS Connect Google CES Genesys Nice Talk desk
3. Must have deep knowledge on AI GenAI and Agentic AI services in AWS Google Microsoft stake and Niche provider like Kore.ai Observe.ai LivePerson etc.
4. Have experience in Solution building and work as a team to construct a compelling solution
5. Must be a strong Storyteller and Thought Leader
6. Must have an experience in driving large and strategic deals
7. Expertise in complex sales process in existing and have acumen in opening new account
8. Good to have Healthcare Payer Provider and Pharmacy Business Management domain expertise
9. Good to have domain expertise around Life Sciences Pharma Med Device and R&D etc.
10. Must have experience in working with Global team to drive technology solutions
Salary and Other Compensation:
The annual base salary is between $165,000 - $175,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Why Choose Cognizant?
It takes a lot to succeed in today’s fast-paced market, and Cognizant has taken its place as a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core.
We help clients engage customers by envisioning and building creative business solutions. But we don’t stop there. We develop outstanding strategies and invent entirely new business models, ensuring that every company we work with walks away with both reassurance and a plan.
Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.
Cognizant is an Equal Opportunity Employer M/F/D/Vs
Certifications Required
Certified Contact Center Manager (CCCM) or equivalent certification.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.