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Infra. Technology Specialist

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Job Summary

We are seeking an experienced Infra. Technology Specialist with 6 to 8 years of experience in Service Desk. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of IT services. This role requires a hybrid work model with day shifts and no travel requirements.


Responsibilities

  • Provide technical support to end-users and resolve IT-related issues in a timely manner.
  • Oversee the daily operations of the service desk and ensure adherence to service level agreements.
  • Implement and maintain IT service management processes to improve efficiency and effectiveness.
  • Monitor and analyze service desk performance metrics to identify areas for improvement.
  • Collaborate with other IT teams to ensure seamless integration of services and support.
  • Develop and maintain documentation for service desk procedures and best practices.
  • Train and mentor junior staff to enhance their technical skills and knowledge.
  • Ensure compliance with company policies and industry standards in all service desk activities.
  • Manage and prioritize service desk tickets to ensure timely resolution of issues.
  • Provide regular reports on service desk performance and trends to management.
  • Assist in the development and implementation of IT projects and initiatives.
  • Conduct root cause analysis of recurring issues and implement corrective actions.
  • Stay updated with the latest industry trends and technologies to continuously improve service desk operations.

    • Qualifications

  • Possess a strong understanding of IT service management principles and practices.
  • Have excellent problem-solving and analytical skills.
  • Demonstrate proficiency in using service desk software and tools.
  • Exhibit strong communication and interpersonal skills.
  • Show ability to work effectively in a hybrid work model.
  • Have experience in training and mentoring junior staff.
  • Display a commitment to continuous learning and professional development.

    • Certifications Required

    ITIL Foundation Certification CompTIA A+ Certification

    About us

    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at www.cognizant.com.

     

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high-calibre team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Our commitment to diversity and inclusion

    Cognizant is an equal-opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

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