Job Summary
Responsible for evaluating the accuracy of data and using judgment to make decisions on
data quality. The role holder will be required to make outbound phone calls to business
representatives to verify information. This role is in a fast paced working environment where processes are subject to change on a weekly basis the candidate will need to be flexible and capable of adjusting to new instructions regularly. Basic computer operating skills are required.
Responsibilities
Job Expectations
Should be strong at Verbal and Written communication Excellent ability to work within a team and on ones own initiative
Process and raise required requests/transactions and make sound decisions related to customer requirements. Follow all compliance and security measures for client data Act on process transactions and handle the same with proper research. Adhere to process quality metrics and strive to exceed the monthly annual quality productivity targets. Adhere to process norms and structure. Perform day to day tasks and be responsible for handling high profile sensitive internal escalations while meeting defined SLAs at all times. Candidates should be able to complete semi technical investigations and master various internal debugging tools. The role requires sound judgment as you apply various policies to complex edge cases
as well as excellent communication skills over the phone in person and over the email to everyone from internal teams to senior employees. require deep and careful analysis. Responsible for evaluating the accuracy of the data and using judgment to make
decisions on data quality. The role holder will be required to make outbound phone calls to business
representatives to verify information. This role is in a fast paced working environment where processes are subject to
change on a weekly basis the candidate will need to be flexible and capable of adjusting to new instructions regularly Should be keen to take responsibility along with the ability to understand and solve complex challenges and come up with innovative and scalable solutions. Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business. Flexible to work in complete Night Shifts and 24 7 coverage including public holidays and weekends based on the business requirements. Minimum qualification Graduate in any discipline 0 to 6 months of work experience of PE.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.