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Retail - Client Relationship Manager

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Job Summary

We are seeking an experienced Client Relationship Manager with 15 to 18 years of experience to join our team. The ideal candidate will have a strong background in CRM Service CRM Sales and CRM Marketing. Experience in payroll processing is a plus. This is a hybrid role with day shifts and no travel required.


Responsibilities

  • Lead the development and implementation of CRM strategies to enhance client relationships and drive business growth.
  • Oversee the management of CRM systems ensuring they are effectively utilized to meet client needs.
  • Provide expert guidance on CRM Service CRM Sales and CRM Marketing to optimize client interactions.
  • Collaborate with cross-functional teams to ensure seamless integration of CRM processes.
  • Analyze client data to identify trends and opportunities for improvement.
  • Develop and deliver training programs to ensure team members are proficient in CRM tools and techniques.
  • Monitor and report on the effectiveness of CRM initiatives making recommendations for enhancements.
  • Ensure compliance with industry standards and regulations in all CRM activities.
  • Foster a client-centric culture within the organization promoting best practices in client relationship management.
  • Utilize experience in payroll processing to provide additional value to clients if applicable.
  • Drive continuous improvement in CRM processes to enhance client satisfaction and retention.
  • Support the development of marketing campaigns that leverage CRM insights to target key client segments.
  • Maintain up-to-date knowledge of industry trends and advancements in CRM technology.

    • Qualifications

  • Possess extensive experience in CRM Service CRM Sales and CRM Marketing.
  • Demonstrate strong analytical skills to interpret client data and drive decision-making.
  • Exhibit excellent communication and interpersonal skills to build and maintain client relationships.
  • Show proficiency in developing and implementing CRM strategies.
  • Have a solid understanding of industry standards and regulations related to CRM.
  • Experience in payroll processing is a plus.
  • Ability to work effectively in a hybrid work model.
  • Strong leadership skills to guide and mentor team members.
  • Proven track record of driving business growth through effective client relationship management.
  • Commitment to continuous learning and professional development.
  • Ability to collaborate with cross-functional teams to achieve common goals.
  • Strong problem-solving skills to address client issues and improve processes.
  • Ability to develop and deliver effective training programs for team members.

    • Certifications Required

    Certified CRM Professional Salesforce Certified Administrator or equivalent certification.

    About us

    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at www.cognizant.com.

     

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high-calibre team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Our commitment to diversity and inclusion

    Cognizant is an equal-opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

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