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BPO Manager Operations

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Job summary

Senior Director - Delivery for Digital Finance Business Process Services within Cognizant Intuitive Operations and Automation Division


Responsibilities

  • Lead the operations team to ensure seamless execution of Finance-Record to Report (GL) processes.
  • Oversee the Finance-Order to Cash operations to maintain accuracy and efficiency.
  • Provide guidance and support for the Finance-Procure to Pay processes to ensure timely procurement and payment cycles.
  • Implement and monitor key performance indicators to track and improve operational efficiency.
  • Ensure compliance with all relevant financial regulations and company policies.
  • Collaborate with cross-functional teams to streamline processes and enhance overall productivity.
  • Develop and maintain strong relationships with stakeholders to ensure alignment and support for operational initiatives.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Identify areas for process improvement and implement solutions to enhance operational effectiveness.
  • Manage and resolve any operational issues that arise ensuring minimal disruption to business activities.
  • Provide training and development opportunities for team members to enhance their skills and knowledge.
  • Ensure the accurate and timely preparation of financial reports and statements.
  • Maintain a high level of customer satisfaction by addressing any concerns or issues promptly.

    • Qualifications

  • Extensive experience in Finance-Record to Report (GL) processes is required.
  • Strong expertise in Finance-Order to Cash operations is essential.
  • Proficiency in Finance-Procure to Pay processes is a must.
  • Excellent leadership and team management skills are necessary.
  • Strong analytical and problem-solving abilities are required.
  • Effective communication and interpersonal skills are essential.
  • Ability to work in a hybrid work model and manage day shift operations is necessary.
  • Experience in implementing process improvements and driving operational efficiency is required.
  • Knowledge of relevant financial regulations and compliance standards is essential.
  • Ability to collaborate with cross-functional teams and stakeholders is necessary.
  • Strong organizational and time management skills are required.
  • Proficiency in using financial software and tools is essential.
  • Commitment to maintaining high levels of customer satisfaction is necessary.

    • Certifications Required

    Certified Public Accountant (CPA) or Chartered Accountant (CA) certification is required.

    About us

    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

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