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Sr Process Exec - Tech Support

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Job Summary

We are seeking a Sr Process Exec - Tech Support with 2 to 3 years of experience in MS Word MS Excel and English communication. The ideal candidate will have domain expertise in Online and Hi-Tech industries. This hybrid role involves rotational shifts and requires strong technical and language skills to support our clients effectively.


Responsibilities

  • Provide technical support to clients in the Online and Hi-Tech domains.
  • Utilize MS Word and MS Excel to document and analyze data.
  • Communicate effectively in English both written and spoken.
  • Troubleshoot and resolve technical issues promptly.
  • Assist clients with software and hardware inquiries.
  • Ensure customer satisfaction through timely and accurate support.
  • Collaborate with team members to improve support processes.
  • Maintain up-to-date knowledge of industry trends and technologies.
  • Participate in training sessions to enhance technical skills.
  • Adhere to company policies and procedures in all interactions.
  • Manage multiple support requests simultaneously.
  • Escalate complex issues to higher-level support when necessary.
  • Contribute to the development of support documentation.

    • Qualifications

  • Possess strong proficiency in MS Word and MS Excel.
  • Demonstrate excellent English communication skills.
  • Have domain experience in Online and Hi-Tech industries.
  • Show ability to work in a hybrid model with rotational shifts.
  • Exhibit strong problem-solving and troubleshooting skills.
  • Display a customer-centric approach in all support activities.
  • Maintain a proactive attitude towards learning and development.
  • Collaborate effectively with team members and clients.
  • Adapt to changing technologies and industry trends.
  • Manage time efficiently to handle multiple tasks.
  • Ensure accuracy and attention to detail in all work.
  • Demonstrate a commitment to continuous improvement.
  • Possess a minimum of 2 to 3 years of relevant experience.

    • About us

    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

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