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Technical Lead

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Job Summary

We are seeking a highly skilled Technical Lead with 3 to 5 years of experience to join our team. The ideal candidate will have expertise in Change LifeCycle Management AI-enabled chatbots Networking Incident Management Service Desk Service Now and Windows. This hybrid role offers the opportunity to work in a dynamic environment contributing to our companys success and making a positive impact on society.


Responsibilities

  • Lead the implementation and management of Change LifeCycle Management processes to ensure smooth transitions and minimal disruptions.
  • Oversee the development and deployment of AI-enabled chatbots to enhance customer service and streamline operations.
  • Provide expert support in Networking to maintain robust and secure communication systems.
  • Manage Incident Management processes to quickly identify resolve and prevent issues ensuring minimal impact on operations.
  • Supervise the Service Desk team to deliver exceptional support and maintain high levels of customer satisfaction.
  • Utilize Service Now to manage and track IT service management processes ensuring efficient and effective service delivery.
  • Administer Windows systems to ensure optimal performance security and reliability.
  • Collaborate with cross-functional teams to identify and implement improvements in IT processes and systems.
  • Develop and maintain documentation for IT processes systems and procedures to ensure consistency and compliance.
  • Provide training and support to team members to enhance their skills and knowledge.
  • Monitor and analyze system performance to identify areas for improvement and implement necessary changes.
  • Ensure compliance with industry standards and best practices in IT service management.
  • Contribute to the overall success of the company by delivering high-quality IT services that support business objectives.

    • Qualifications

  • Must have strong experience in Change LifeCycle Management AI-enabled chatbots Networking Incident Management Service Desk Service Now and Windows.
  • Nice to have experience in Service Desk domain to provide additional insights and expertise.
  • Must have excellent problem-solving skills and the ability to work under pressure.
  • Must have strong communication and interpersonal skills to effectively collaborate with team members and stakeholders.
  • Must have the ability to manage multiple tasks and priorities in a fast-paced environment.
  • Must have a proactive approach to identifying and addressing potential issues.
  • Must have a commitment to continuous learning and professional development.

    • Certifications Required

  • ITIL Certification Microsoft Certified: Azure AI Engineer Associate ServiceNow Certified System Administrator

    • About us

    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

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