The Role:
Thirdera – A Cognizant Company is seeking Senior Business Process Consultant with specialization in ServiceNow to join our dynamic team. The ideal candidate will have expertise in Business Analysis and Planning as well as hands-on experience with ServiceNow. This role involves collaborating with various stakeholders to drive business solutions and improvements ensuring alignment with company goals and objectives. This is a critical role in guiding clients and teams towards successful process optimization through the implementation of best practices.
In this role you can expect to:
- Facilitate workshops and meetings with stakeholders to gather and document business requirements.
- Document current ("as-is") processes, and design optimized ("to-be") processes.
- Be an ITIL or other best practice process expertise in one or more areas. Provides process definition guidance and best practices.
- Translate business requirements into functional specifications and user stories for implementation.
- Work closely with stakeholders to understand business needs, align solutions with organizational goals, and ensure successful adoption.
- Recommend solutions that satisfy the business needs based on experience and the knowledge of ServiceNow capabilities.
- Ensure solutions comply with organizational policies and regulatory requirements.
- Execute root cause analysis during problematic situations to detect corrective and preventive actions.
- Assess the risks of various solutions and effectively communicate every scenario to the customer.
- Act as a point of contact between the client and the technical team regarding requirements and process-related concerns.
- Coordinate with development teams to ensure solutions are implemented as per requirements.
- Conduct user training sessions and create user manuals for new systems or processes.
- Support testing activities, including User Acceptance Testing (UAT), to ensure the solution meets requirements and functions as expected
- Assist in managing organizational change by providing training, documentation, and support to end-users.
- Identify opportunities for ongoing process optimization and recommending enhancements to maximize the value of ServiceNow.
- Provide guidance and best practices to teams and stakeholders to ensure effective use of the platform.
To apply for this role, your soft skills, expertise and experience should include:
Experience:
- Process Design experience
- Requirements Management experience
- Hands-on experience with multiple ServiceNow modules and end-to-end implementations.
- Familiar with Agile Methodology
- ITIL v3 or 4
- Desirable : ServiceNow CSA, Certified Process Design Engineer, Six Sigma , Agile, Prosci , TOGAF
Soft Skills:
- Leadership: Ability to guide teams, mentor junior consultants, and drive projects to successful completion.
- Communication: Strong verbal and written skills to articulate complex ideas clearly to diverse stakeholders.
- Collaboration: Proficiency in working with cross-functional teams and fostering a cooperative environment.
- Problem-Solving: Analytical thinking to identify challenges and develop innovative solutions.
- Adaptability: Flexibility to navigate changing requirements and environments.
- Empathy: Understanding client needs and building trust-based relationships.
- Conflict Resolution: Diplomacy in addressing disagreements and finding mutually beneficial solutions.
- Time Management: Prioritizing tasks effectively to meet deadlines in a dynamic setting.
Benefits
Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.
We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:
- You can pursue innovative career tracks and opportunities here
- You can enhance your professional development through education and dedicated training
- We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.
Please get in touch with our Cognizant team today to apply and register your interest in this full-time position. We're looking forward to meeting you.
At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.