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Inventory Management Specialist

JD 3


Job Summary

We are seeking a Senior Process Executive - CHD with 2 to 4 years of experience in Customer Service and Customer Experience Offerings. The ideal candidate will work from home during day shifts providing exceptional customer service and enhancing customer experiences. Proficiency in English (Read/Write Speak) is required.


Responsibilities

  • Provide exceptional customer service by addressing customer inquiries and resolving issues promptly
  • Enhance customer experiences by implementing best practices and innovative solutions
  • Collaborate with team members to ensure consistent and high-quality service delivery
  • Utilize technical skills to manage customer interactions efficiently and effectively
  • Maintain accurate records of customer interactions and transactions
  • Analyze customer feedback to identify areas for improvement and implement necessary changes
  • Develop and maintain a deep understanding of company products and services
  • Assist in the development and implementation of customer service policies and procedures
  • Monitor and report on key performance indicators related to customer service
  • Participate in training and development programs to stay updated on industry trends and best practices
  • Communicate effectively with customers and team members to ensure a seamless service experience
  • Provide support in the development of customer service training materials
  • Contribute to the continuous improvement of customer service processes and systems

    • Qualifications

  • Possess strong technical skills in customer service management
  • Demonstrate expertise in customer experience offerings
  • Exhibit excellent communication skills in English (Read/Write Speak)
  • Show proficiency in managing customer interactions and resolving issues
  • Have a deep understanding of customer service best practices
  • Display the ability to analyze customer feedback and implement improvements
  • Maintain a high level of attention to detail and accuracy in record-keeping.

    • About us

    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

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