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Customer Service Representative

JD 7


Job Summary

We are seeking a highly motivated Senior Process Executive - CHD with 0 to 2 years of experience to join our team. The ideal candidate will have strong technical skills in Omnichannel Customer Service and Customer Service. This is a work from home position with day shifts and no travel required. Proficiency in Spanish and English is essential.


Responsibilities

  • Provide exceptional customer service through various omnichannel platforms.
  • Address customer inquiries and resolve issues promptly and efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to ensure seamless service delivery.
  • Utilize technical skills to enhance customer service processes.
  • Monitor and report on customer service metrics and KPIs.
  • Assist in the development and implementation of customer service policies.
  • Ensure compliance with company standards and regulations.
  • Participate in training sessions to stay updated on product knowledge.
  • Support eCommerce implementation and migration services for retail clients.
  • Communicate effectively with customers in both Spanish and English.
  • Contribute to continuous improvement initiatives within the team.
  • Provide feedback to management on customer service trends and issues.

    • Qualifications

  • Must have strong technical skills in Omnichannel Customer Service and Customer Service.
  • Should have experience or knowledge in eCommerce Implementation and Transition Services.
  • Should have experience or knowledge in eCommerce Migration Services for Retail.
  • Must be a native Spanish speaker with proficiency in English (Read/Write Speak).
  • Should have excellent communication and interpersonal skills.
  • Must be able to work independently in a remote environment.
  • Should have strong problem-solving abilities.
  • Must be detail-oriented and organized.
  • Should be able to multitask and manage time effectively.
  • Must be adaptable to changing priorities and demands.
  • Should have a customer-centric mindset.
  • Must be proficient in using customer service software and tools.
  • Should have a proactive approach to learning and development.

    • About us

    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

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