Job summary
We are seeking a ServiceNow Senior Process Consultant with extensive experience in ServiceNow ITSM ITIL V4 and ITIL V3. The ideal candidate will have a strong technical background and experience in the Hi-Tech domain. This hybrid role requires excellent English language skills and offers a day shift with no travel requirements.
Responsibilities
Lead the implementation and management of ServiceNow ITSM solutions to ensure optimal performance and alignment with business objectives.
Oversee the development and maintenance of ITIL V4 and ITIL V3 processes to enhance service delivery and operational efficiency.
Provide expert guidance on best practices for ServiceNow ITSM to support continuous improvement initiatives.
Collaborate with cross-functional teams to identify and address technical challenges and opportunities for innovation.
Ensure compliance with industry standards and regulations to maintain the integrity and security of IT services.
Develop and deliver training programs to enhance the skills and knowledge of team members and stakeholders.
Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
Facilitate communication and collaboration between technical and non-technical teams to ensure seamless service delivery.
Conduct regular reviews and audits of ITSM processes to ensure adherence to established standards and guidelines.
Drive the adoption of new technologies and methodologies to enhance the efficiency and effectiveness of IT services.
Provide technical support and troubleshooting for complex issues related to ServiceNow ITSM.
Develop and maintain documentation for ITSM processes procedures and best practices.
Participate in strategic planning and decision-making to align IT services with business goals.
Qualifications
Must have extensive experience with ServiceNow ITSM.
Must have in-depth knowledge of ITIL V4 and ITIL V3 processes.
Should have experience in the Hi-Tech domain.
Must possess excellent English language skills for reading writing and speaking.
Should have strong analytical and problem-solving abilities.
Must be able to work effectively in a hybrid work model.
Should have a proactive approach to identifying and addressing technical challenges.
Must have the ability to collaborate with cross-functional teams.
Should have experience in developing and delivering training programs.
Must be able to monitor and analyze performance metrics.
Should have experience in conducting reviews and audits of ITSM processes.
Must be able to drive the adoption of new technologies and methodologies.
Should have strong documentation skills.
Certifications Required
ITIL V4 Certification
ServiceNow Certified System Administrator
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.