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Inventory Management Specialist

JD 7


Job Summary

We are seeking a Senior Process Executive - CHD with 3 to 5 years of experience in Customer Service Management and Customer Service. The ideal candidate will have expertise in Customer Service Customer Analytics and Customer Experience Offerings. This is a work-from-home position with a day shift. The candidate must be proficient in English (Read/Write Speak).


Responsibilities

  • Manage customer service operations to ensure high levels of customer satisfaction.
  • Oversee the resolution of customer inquiries and complaints in a timely and efficient manner.
  • Provide insights and analytics on customer behavior to improve service offerings.
  • Implement strategies to enhance the overall customer experience.
  • Collaborate with cross-functional teams to address customer needs and improve service delivery.
  • Monitor and report on key performance indicators related to customer service.
  • Develop and maintain strong relationships with customers to foster loyalty and retention.
  • Utilize customer feedback to drive continuous improvement in service processes.
  • Ensure compliance with company policies and industry regulations in all customer interactions.
  • Train and mentor junior team members to enhance their skills and performance.
  • Conduct regular audits of customer service processes to identify areas for improvement.
  • Lead initiatives to streamline customer service operations and increase efficiency.
  • Stay updated on industry trends and best practices to maintain a competitive edge.

    • Qualifications

  • Must have experience in Customer Service Management and Customer Service.
  • Should possess strong skills in Customer Service Customer Analytics and Customer Experience Offerings.
  • Must be proficient in English (Read/Write Speak).
  • Should have excellent communication and interpersonal skills.
  • Must be able to work independently in a remote environment.
  • Should have strong analytical and problem-solving abilities.
  • Must be detail-oriented and able to manage multiple tasks effectively.

    • About us

    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

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