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Infra Dev Specialist

JD 9


Job Summary

We are seeking an experienced Infra Dev Specialist with 6 to 9 years of experience to join our team. The ideal candidate will have expertise in ServiceNow Strategic Port Mgmt ServiceNow ITSM ServiceNow ITAM ServiceNow FSM ServiceNow CSM and ServiceNow ITOM. This role involves working in a hybrid model with day shifts and no travel requirements. The candidate will play a crucial role in enhancing our infrastructure development processes and ensuring seamless service delivery.


Responsibilities

  • Lead the development and implementation of ServiceNow modules including ITSM ITAM FSM CSM and ITOM to improve service delivery and operational efficiency.
  • Oversee the strategic portfolio management within ServiceNow to align projects with business objectives and ensure optimal resource utilization.
  • Provide technical expertise in configuring and customizing ServiceNow applications to meet specific business needs and requirements.
  • Collaborate with cross-functional teams to gather requirements design solutions and implement ServiceNow workflows and integrations.
  • Ensure the stability and performance of the ServiceNow platform by performing regular maintenance updates and troubleshooting.
  • Develop and maintain comprehensive documentation for ServiceNow configurations customizations and processes.
  • Train and support end-users on ServiceNow functionalities and best practices to maximize the platforms potential.
  • Monitor and analyze system performance metrics to identify areas for improvement and implement necessary enhancements.
  • Participate in the planning and execution of ServiceNow upgrades and new module implementations.
  • Ensure compliance with industry standards and best practices in ServiceNow development and administration.
  • Provide technical support and guidance to junior team members and other stakeholders as needed.
  • Contribute to the continuous improvement of infrastructure development processes and methodologies.
  • Drive innovation and efficiency by staying updated with the latest ServiceNow features and industry trends.

  • Qualifications

  • Possess strong technical skills and hands-on experience with ServiceNow Strategic Port Mgmt ITSM ITAM FSM CSM and ITOM.
  • Demonstrate the ability to configure and customize ServiceNow applications to meet business requirements.
  • Exhibit excellent problem-solving skills and the ability to troubleshoot and resolve technical issues.
  • Show proficiency in developing and maintaining documentation for ServiceNow configurations and processes.
  • Have experience in training and supporting end-users on ServiceNow functionalities.
  • Display strong collaboration and communication skills to work effectively with cross-functional teams.
  • Stay updated with the latest ServiceNow features and industry trends to drive innovation and efficiency.
  • Ensure compliance with industry standards and best practices in ServiceNow development and administration.
  • Provide technical support and guidance to junior team members and other stakeholders as needed.
  • Participate in the planning and execution of ServiceNow upgrades and new module implementations.
  • Monitor and analyze system performance metrics to identify areas for improvement.
  • Contribute to the continuous improvement of infrastructure development processes and methodologies.
  • Drive innovation and efficiency by staying updated with the latest ServiceNow features and industry trends.

  • Certifications Required

    ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist

    About us

    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at www.cognizant.com.

    What we offer

    • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
    • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
    • The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
    • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
    • Flexible health and financial benefits to support you and your eligible dependents—from day one.
    • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

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