Job Summary
We are seeking a dedicated Technical Lead with 4 to 8 years of experience in ServiceNow ITOM. The ideal candidate will work from our office engaging in rotational shifts to ensure seamless operations. As a Technical Lead you will play a crucial role in optimizing IT operations management contributing to the companys success and societal impact through innovative solutions.
Responsibilities
Design and implement CMDB data integrations from third party systems using ETL tools and Service Graph Connectors
Ensure data accuracy normalization and reconciliation within the CMDB
Monitor and maintain data quality across the CMDB
Configure Discovery schedules and credentials for infrastructure and application components
Analyse Discovery logs troubleshoot issues and perform root cause analysis for failures
Knowledge on Discovery patterns and troubleshoot errors to ensure full coverage
Need to implement Service Mapping for key business services
Design and build custom patterns where ever necessary for unique applications
Configure new integrations with monitoring tools
Enhance existing Event Management rules and implement new alert rules
Provide support for ITOM modules CMDB Discovery Service Mapping and Event Management
Monitor scheduled jobs integrations and MID server failures resolve incidents and requests
Certifications Required
Certified Implementation Specialist - ServiceNow ITOM
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.