Job Summary
We are seeking a skilled and experienced technical engineer in Workday SaaS application. This role will be responsible for managing technical inquires issue resolution configuration integrations and ensuring the optimal performance of Workdays HCM Financial etc modules.
Responsibilities
Serve as the primary point of contact for technical inquiries and issues related to SaaS Workday application.
Investigate and diagnose application errors configuration problems and functional discrepancies within the Workday environment.
Analyze user-reported issues identify root causes related to application setup data integrity or user workflows and implement effective solutions.
Diagnose Troubleshoot and resolve complex technical problems including configuration integration security and functional issues across various Workday modules (e.g. HCM Finance etc.) and integrations with other apps
Analyze client issues identify root causes and provide timely and effective solutions or workarounds.
Proactively identify potential issues and contribute to preventative measures and process improvements.
Collaborate closely with clients to understand their needs guide them on best practices and ensure a positive support experience.
Document all support interactions troubleshooting steps and resolutions clearly and concisely in our support ticketing system.
Develop and maintain a strong understanding of our Workday applications architecture features and functionalities.
Contribute to the creation and maintenance of knowledge base articles FAQs and other self-help resources for clients and internal teams.
Participate in regular team meetings to share knowledge discuss ongoing issues and contribute to process improvements.
Participate in testing and validation of new features updates and fixes.
Stay up to date with the latest Workday releases updates and new features.
Potentially participate in on-call rotation for critical after-hours support.
Collaborate with cross-functional teams including implementation consultants product managers and developers to ensure overall client success.
Certifications Required
Preferred Workday certifications in HCM Financials or integrations
Agile certifications
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.