| Job Description | Job Summary: Responsibilities include performing quality assurance on consumer loan files audited as part of an org and compliance requirement. The Quality Assurance Analyst will audit a percentage of all loans processed by both onshore and offshore teams. Document areas of non-compliance with the organizations Policy and Procedures. A minimum of 3 years of Lending related Quality Control hands on experience and knowledge required Process Responsibilities: · Ensure all audits are performed in accordance with company policies and procedures to comply with all related agencies and client guidelines and requirements · Ensure accounts are in full compliance with regulations and laws governing consumer lending · Must follow QC checklist, review and modify the parameters basis controls requirement · Must be able to understand the process using SOP, checklist and flowchart · Identifying defects and investigating and documenting root causes different issues. Following up with stakeholders for resolution/rebuttal as per SLA · Check all audit findings for completeness and accuracy · Review the results of the completed audits performed by the team and make multiple reports · QC personnel document the QC results, test data, and other relevant information. Also, analyses data to identify trends, patterns, and root causes of quality issues. · QA often involve working with other departments, such as production, Training and supervisors to address quality concerns and implement corrective actions. · Document the quality fails, any learnings or issues that may arise and pass the feedback to the Supervisor · Identification of control gaps and providing recommendations as per data strategy · The ability to identify, clearly articulate and solve complex business problems and present them to the business in a structured and simpler form · Collaborating with onshore and offshore teams, understanding the changes if any and participating in trainings, meetings & etc.. Escalate any control failures · should be ready to process transactions (Production) Skills Required · Process complex Transactions and handle first level escalations from client · Achieve over and above targets than juniors in all metrics/KPI’s · Effectively address client queries with timeliness and accuracy · Perform error free Transaction · Provides appropriate floor support as an SME and feedback to team · Identify and report process changes · Update Process documentation, user manuals as appropriate for the process · Interacts with Client, customer for knowledge transfer and process changes · Build strong case and put forward case studies to rebut offshore defects with client · Provides clarifications and updates on project and processes to the stakeholders · Collates data and make insightful reports · Contribute to process improvement initiatives · Should be open to process changes, cross trainings and new challenging tasks · Fundamental understanding of loan delinquency, foreclosure, bankruptcy processes, and recovery strategies. · Experience working with loan management systems to update and track defaulted loan accounts. · Strong attention to detail and accuracy · Excellent communication skills, both written and verbal · Ability to work independently and manage loan portfolios · Strong organizational and time management skills · Flexible working hours required to accommodate different time zones of the employer · Applies analytical skills to quickly and efficiently resolve any customer issues · Maintain high-quality customer service standards · Collaborate with internal teams and external agencies to resolve account issues |
| Project/Customer Name | |
| Designation | SME |
| Work hours | US Shift (India Night Shift), 100% Work From Office |
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.