Job summary
The Program Manager will oversee the implementation and management of VDI solutions using Citrix Cloud within a hybrid work model. With 8 to 12 years of experience the candidate will drive strategic initiatives ensuring seamless integration and optimal performance. This role requires strong technical expertise in Citrix Cloud and a commitment to enhancing productivity and collaboration across teams.
Responsibilities
A Citrix VDI BAU Business As Usual Technical Manager focuses on maintaining and optimizing the Citrix VDI environment during regular operations Here are some key responsibilities and qualifications for this role
Responsibilities
Daily Operations Manage and oversee the daily operations of the Citrix VDI environment ensuring smooth and efficient performance
Configuration and Deployment Configure and deploy Citrix VDI solutions including XenDesktop and XenApp
Monitoring and Maintenance Monitor the performance of the Citrix environment perform regular maintenance and troubleshoot issues as they arise
User Support Provide technical support to endusers resolving issues related to Citrix VDI and ensuring minimal disruption to their work
Incident Management Handle incidents and service requests ensuring timely resolution and proper documentation
Security Management Implement and maintain security measures to protect the Citrix environment from threats
Documentation Maintain detailed documentation of configurations processes and procedures related to the Citrix environment
Team Coordination Coordinate with other IT teams and stakeholders to ensure seamless integration and operation of Citrix solutions within the broader IT infrastructure
Incident Change Problem Management
Certifications Relevant certifications such as Citrix Certified Associate CCA Citrix Certified Professional CCP or Citrix Certified Expert CCE are highly desirable
Technical Skills Strong knowledge of Citrix products XenDesktop XenApp VDI infrastructure Active Directory DNS DHCP and networking
Soft Skills Excellent problemsolving abilities strong communication skills and the ability to work effectively in a team environment
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.