Location: Kraków - Hybrid
What we do:
At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.In Poland, our offices are in Gdańsk, Wroclaw, and Kraków. However proposed offer is based in the Client office based in Warsaw. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!
About the role:
We are looking for a Software Support Engineer to join our international team distributed all around the world (USA, Switzerland, Poland, India, Brazil and Malaysia).This position presents an exceptional opportunity to contribute to a project with far-reaching global impact, incorporating cutting-edge technology for navigation, location search, and immersive street-level exploration, enabling users to navigate the world with unparalleled ease and precision.
Responsibilities:
- Provide live, real-time technical support to users experiencing issues with their Linux environments.
- This will involve utilizing various communication channels such as phone, chat, and potentially remote desktop sessions.
- Diagnose, analyze, and troubleshoot a wide range of Linux system issues, including operating system errors, software malfunctions
- Conduct thorough root cause analysis of complex issues, identifying underlying problems and proposing effective solutions.
- Develop, document, and maintain a library of Bash scripts and command-line tools to automate common support tasks,
- Clearly and concisely communicate technical information and solutions to users with varying levels of technical expertise,
- Collaborate effectively with internal teams, including development, engineering, and product management, to escalate complex issues
- Document support interactions, troubleshooting steps, and resolutions accurately and efficiently in our knowledge base system.
- Contribute to the creation and maintenance of technical documentation, FAQs, and self-help resources for users.
- Stay up-to-date with the latest Linux distributions, technologies, and best practices.
- Participate in on-call rotation as needed to provide 8/5 support.
Skills & Experience:
- Proven experience in a technical support role focused on Linux systems administration and troubleshooting.
- Deep understanding of Linux (e.g., Ubuntu, Debian).
- Strong proficiency in the Linux command-line interface (CLI) and Bash scripting for system administration, automation, and diagnostics.
- Solid knowledge of core Linux services and protocols (e.g., SSH, TCP/IP, DNS, DHCP, systems, package management).
- Experience with log analysis, system monitoring tools, and performance tuning on Linux systems.
- Excellent problem-solving and analytical skills with a methodical approach to troubleshooting complex technical issues.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely
- Strong customer service orientation with a proactive and empathetic approach to resolving user issues.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
What we offer:
- Competitive salary with cafeteria benefits and bonuses
- Opportunity to be part of a rapidly expanding global organization
- Pleasant and inspiring working atmosphere
- Professional development and clear career path
- Training & development opportunities
- Private healthcare and additional life insurance
- Employee volunteering programs and opportunities
- Inclusion and diversity in practice
- Employee referral program in place
For more information about Cognizant, visit https://www.cognizant.com/en-pl/
If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
#LI-MK1
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.