Job location: Budapest, Hungary, 9thDistrict, Mill Park Office Building
Working hours: 40 hours/ week
Work schedule: Mon-Fri: 08.30-17:00
Maternity cover contract
OFFER
- Competitive salary and cafeteria benefits; All You Can Move SportPass (at a discounted price), medical benefits and other perks
- Risk and accident insurance
- Chance to be part of a rapidly expanding organization
- Training and continuous learning and certification opportunities
- Multilingual environment, native colleagues
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
- Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
- Reimbursable language courses
- Team events and Company events (cool and youthful parties with team-games)
- High value awards and recognitions, annual bonus for top performers, and annual salary review
- Relocation package available
Our ideal candidate
• Primary Skills (must have) - ITIL processes, Polish Language Application Support
• Proficient in speaking/writing in Polish language
• Good knowledge about implementation/deployment of Web/Desktop based applications
• Hands on experience on Windows environment (Windows Server 2016/2019/2022)
• Working knowledge of any ticket management tool (preferably BMC Remedy)
• Good to Have- Basic knowledge of databases like MS SQL Oracle, MS Excess.
• Hands on experience supporting Applications with User Base speaking Spanish
• Working with VMs and Citrix Environment
• Knowledge about Manufacturing domain
Responsibilities
As an L1.5 Application Support Analyst, you will get an opportunity to understand the client business and contribute to resolve Production issues in Polish language.
· Provide L1.5 Support for multiple Applications in Production Environment
· Communicate with end Users in Polish language and work towards closure of Incidents/Service Requests/Problems and Change Requests
· Diagnose, troubleshoot and resolve technical issues, including account setups, Installations, Data fixes and System Configuration changes
· Own Life Cycle of assigned applications. Create, update necessary documentation to record and maintain critical information
· Ensure that assigned tickets are resolve within SLAs by coordinating with internal/external teams and various departments
· Continuous contribution towards knowledge base
You will become an active member of the Support team that works closely with other IT teams. You are also responsible for the life cycle of in-house or packaged applications according to Client’s IT standards and manage the Applications end to end.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-calibre team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Our commitment to diversity and inclusion
Cognizant is an equal-opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.