Client Support Specialist with Russian

Role description:

• Primary point of contact for users experiencing technical issues with the suite of products that we offer
• Provide essential technical assistance, troubleshooting and guidance in the specific language you support to ensure our global users can effectively utilize our services
• This role requires a strong blend of technical expertise, exceptional communication skills in the specific language, both written and spoken, and a passion for customer service
• Your ability to empathize with users, explain technical concepts clearly, and deliver timely solutions will be crucial to your success in this role.

Responsibilities:

• Provide high-quality technical support to our users via various channels (mostly chat, but also email and outbound calls) in the specified language you support.
• Diagnose, troubleshoot, and resolve a wide range of technical issues related to our applications, including setup, configuration, functionality, and integration.
• Guide users through step-by-step solutions, ensuring they understand the resolution and can prevent future occurrences.
• Document support interactions and solutions accurately and efficiently in our knowledge base.
• Collaborate with other support teams and escalate complex issues to specialized teams when necessary.
• Stay up-to-date with the latest features, updates, and best practices.
• Maintain a high level of customer satisfaction by demonstrating empathy, patience, and professionalism in all interactions.

Qualifications:

• Excellent written communication skills – English (at least B2) & German(C1)
• Proven experience in a technical support role or equivalent customer-facing technical experience.
• Strong understanding of basic computer hardware, software, and networking concepts.
• Excellent problem-solving and analytical skills with a logical and methodical approach.
• Exceptional communication, interpersonal, and active listening skills.
• Ability to explain technical information clearly and concisely to both technical and non-technical users.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in using web-based applications and navigating online resources.

Cognizant Romania Employee Benefits:

• Flexible Work Schedule - Outside of main work hours, you can create a schedule that suits your needs
• Annual Vacation Days - 26 days to relax, explore and spend time with loved ones
• Trainings, workshops, and certifications, unlimited Udemy subscription and more
• Private medical package
• Meal tickets
• Referral bonuses
• Life insurance
• Banking services
• Bookster
• EAP program

About us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

Learn how Cognizant helps clients lead with digital at www.cognizant.com.

What we offer

• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.