Title: Content Reviewer – Korean Speaking
Location: Kuala Lumpur, Malaysia
Experience: 0-2 Years
Core Competencies:
● Excellent written, reading & spoken communications skills in Required Language and understanding of local culture
● Good communications skills (English)
● Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
● Should have worked in an international technical support environment, search skills, ability to approach problems logically
● Should have experience in transaction monitoring, sampling plan etc.
● Should have conducted calibration sessions both internal and external
● Excellent analytical and research skills
Other Requirements:
● Willing to work in 24x7 environment
● Should be comfortable working with explicit & sensitive content
● Ability to manage critical situations with minimum supervision
● Good interpersonal and communication skills
● Ability to perform in adverse situations
Detailed Role & Responsibilities:
● Ensure on meeting daily KPIs and accountable for the success and quality of the process
● Ability to learn to work with customer internal tools
● Meet the Quality audit sampling & ensure the Quality targets are met
● Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities
● Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
● Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
● Coaching team members based on the audit findings, their performance and compliances
● Responsible for driving new instructions received from the clients across teams
● To side barge and observe reviewers working on Jobs across all queues
● To provide inputs/insights for process improvements
● Provide floor support
● Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders
● Attend internal & external Calibration sessions
● Assist on Training need analysis
● Assist the TL/TM on bottom quartile management activities
● Help improve the defined processes as we create more automation and gather information
● QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.