Role: Process Executive – English language
Location: KL, Malaysia (Onsite)
Experience: 0-2 Years
Project Process Description:
The project involves identifying fraudulent users/transactions by analyzing the purchase pattern of the business’ customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality requirement of 99%.
Candidate Qualification:
Graduate or Diploma (Preferably in Finance/ Commerce)
Core Competencies:
● Excellent written, reading & spoken communications skills in Required Language
● Good Cognitive, Logical & Analytical skills
● Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
● Excellent analytical and research skills
● Quick learning and understanding of complex processes
● Experience with Payments Fraud & Risk (or similar programs) Internet Savvy
Other Requirements:
● Willing to work in 24x7 environment
● Ability to manage critical situations with minimum supervision
● MS Office & strong keyboard skills
● Good interpersonal and communication skills
● Ability to perform in adverse situations
Detailed Role & Responsibilities:
● Ensure to meet daily KPIs
● Accountable for the success and quality of the process
● Ensures that the process is followed correctly in Service Operations
● Ability to learn to work with customer internal tools
● Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
● Flexible to work in assigned shift timings as per process requirements
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.