Role: Individual and Group Policy Servicing - Health Insurance
Location: KL, Malaysia
Job Responsibilities and Expectations
- Process individual and group health insurance policy applications and renewals accurately and timely.
- Verify submitted documents for completeness and compliance with health Insurance Authority regulations.
- Update policyholder information in the system and ensure data integrity.
- Coordinate with underwriting and claims departments for policy-related clarifications.
- Respond to basic customer inquiries regarding policy terms, coverage, and premium payments.
- Generate policy schedules, endorsements, and renewal notices.
- Ensure compliance with internal SOPs and regulatory standards.
- Assist in resolving discrepancies in policy data and documentation.
- Maintain confidentiality of sensitive customer and policy information.
- Support digital transformation initiatives including e-policy servicing platforms.
- Collaborate with brokers and agents for policy servicing support.
- Escalate complex servicing issues to senior staff or supervisors.
Academic and Additional Qualifications Needed
- Bachelor’s degree in business administration, Insurance, or related field.
- Basic understanding of health insurance products and policy servicing workflows.
- Proficiency in MS Office and insurance policy management systems.
- Fluency in Mandarin/Cantonese, and English (speak, read, and write).
- Strong attention to detail and organizational skills.
- Customer service orientation and communication skills.
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high-caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.