CMDB Consultant
Experience- 7+ years
Location- PAN India
Department: ESM: IT Asset Management
- Assess the AS IS state by interacting with various stakeholders and prepare Gap Report as well as prepare a transformation roadmap to align with latest digital service management needs of the customer.
- Must have an in-depth understanding of CMDB so as to perform a thorough maturity assessment and provide suitable and scalable recommendations.
- Must be able to liaise with developers to implement and test the improvement initiatives, and drive the maturity assessment and remediation.
- Must be able to conduct workshops on all the ITOM processes and prepare process design and workflows aligning the latest industry trends.
- Must be able to define all the ITOM process and provide functional requirements for ITOM tools to operationalize the processes defined.
- Must be able to prepare training materials, run books, and conduct training on defined ITOM processes.
- Must have ability to ensure implementation of the processes by coaching the process users, end users and process managers.
- Must be able to run CSI programs for the given customer environment.
- Must be able to handle multiple stakeholders and advise the various best practices as appropriate to the given customer environment.
Must Have:
· Minimum 8-10 years of experience in IT Operations Management space as ITOM Process Consultant and 1-2 years in IT Service Operations.
· Must have both process definition and implementation exposure to Agile methodology, CMDB Service Modelling, CSDM data model, Service Mapping, ServiceNow Discovery and other CMDB related integrations, health dashboards, Service Continuity and CSI processes.
· Must have exposure to Process Gap Assessments & Gap report presentations and conducting process workshops.
· Must have very good written / oral English communication skills including customer presentations.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.