SDM - Training Manager
Role Summary:
· A graduate with minimum 12+ Years of Relevant Experience and 5+ years of relevant experience in GIS Mapping training domain with people management skills required
· The Training Manager will be responsible for overseeing complete management of the Training & Policy related initiatives.
· Client Management is a critical focus area Team Management & Governance is an integral part of the core deliverables
Training & Development
· Govern the overall training function
· Ensure training need analysis is conducted timely and training is in line with findings
· Track Training Surveys to understand feedback provided to trainers
· Identify and recommend modifications or additions in content to facilitate the learning needs of the new hires as well as tenured agents.
· Conceptualise training interventions as per the learning gaps identified
· Guide trainers in conducting focus group with Operations team, Study BQ &
· RCA to identify high error areas
· Analyse monthly PKT outcomes and focus on low scoring areas
· Overall governance and monitoring of NH batches and planning
· Discussions with NHs on any behavioural issues before handing it over to HR
· Ensure Training Throughput Attrition & Duration Policy
· Efficiency Improvement & Calibration are maintained as per agreed SLA
· Streamline execution of training - ensure resources such as logistics, trainer, rooms are arranged by team
· Maintain timely completion of interventions
Policy & Content Creation
· Ensure the overall Policy function is running efficiently
· Enable trainers in creating appropriate training content and adopt best practices
· for content creation
· Manage the overall policy creation to dissemination lifecycle
· Ensure all policy / workflow documentation is accurate and up-to-date
· Review change management content and provide relevant feedback to trainers
· Understand policy needs of the floor and help the team initiate required policies/workflows through policy change requests
Team Management & Governance
· Provide necessary direction to the team across tasks
· Review performance and conduct performance discussions
· Plan and nominate trainers for their developmental trainings
· Ensure optimum resource utilisation and proper work allocation
· Maintain Team Attendance & Assignments
· Define trainer deliverables and conduct one-on-one discussions
· Review performance scorecards for the team, recommend incentives and provide meaningful insights to MIS for evaluating team performance
· Ensure all team trackers are maintained accurately and are up-to-date
· Audit trainer delivery through monthly Trainer Observations & share feedback
· Mentor & coach Trainers and Policy PoCs on their KRAs & drive it towards completion
· Maintain Training & Policy data for project
· Responsible and work closely with business for any escalations, RCAs and training support
Client Interfacing
· Attend all relevant client meetings and act as the primary point of contact for the client
· Liaise with the client to understand requirements, transfer these into actionables for the team and deliver the expected output
· Ensure all client tasks as delivered based on commitments made
· Create and present Training slides as part of business reviews
· Arrange and oversee client shadows as necessary
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.